Technology Analyst - IT Services

• Education BE Graduation
• More than 4 6 years of relevant experience in IT Asset Lifecycle Invoice Management processes
• Should be experienced in day to day Asset Management Expense Management related activities
• Should have strong knowledge in all areas of HAM and Expense Management
• Excellent written verbal and presentation skills for interacting with internal and external customers
• Should be flexible to work in different shift timings and coordinate with different teams across geographies
• Manage IT hardware asset portfolio with respect to risk cost control governance compliance and performance objectives
• Maintain company policies and processes
• Manage a team of IT Asset Invoice Specialists

Key Responsibilities:

• Plan and implement IT hardware asset life cycle strategy advise Procurement and IT Operations in procurement strategies for IT hardware acquisition
• Serve as IT hardware asset management subject matter expert
• Optimize usage and cost of IT hardware deployments
• Manage acquisition deployment utilization tracking security and final disposition of IT assets
• Should be experienced in handling various IT audits ISO20K 27K etc
• Experience in Compliance management w
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• IT Asset Management and Invoice Management
• Extreme detail oriented in all aspects of work
• Ability to understand and interpret KPIs SLAs and other IT service performance metrics as related to Asset Life Cycle Management and perform within the contract requirements
• Ability to work as an effective team member as well as a self motivated individual contributor
• Proven ability to deliver high quality work on time and with minimal supervision this role requires a self starter
• Ability to multi task and prioritize working in a fast paced environment
• Expert level use of MS Excel in working with multiple large data sources to combine for use in problem resolution
• Focused on planning ahead and managing time well
• Strong bilingual skills English in both written and verbal communications
• Willing to put in extra time and effort in crisis situations
• Understand the core aspects and functionality of different service contracts during the life cycle of each asset based on the needs of the end customers end users third party maintenance vs OEM prepaid maintenance lease contracts and asset reuse
• Understand differences between warranties and maintenances and what supports what
• Experience in tracking of purchase orders information
• Knowledge and experience of working in Service Now

Preferred Skills: