Technical/Customer Support Associate

0 - 5 years

0 - 5 Lacs

Posted:20 hours ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Technical/Customer Support Associate

Roles & Responsibilities:

  • Customer Communication

    : Provide support to schools through email and phone. Make outbound calls and send emails for customer support purposes.
  • On-Ground Support

    : Visit schools to provide on-the-ground support.
  • Product Training

    : Provide product training to clients to ensure they can effectively use the products.
  • Problem Resolution

    : Perform basic troubleshooting to resolve technical and customer issues.

Skills Required:

  • Excellent

    verbal and written communication skills

    in both

    English and Hindi

    .
  • Strong ability and willingness to learn new products and processes.
  • Computer literacy

    , with knowledge of

    Excel, MS Word

    , and other basic software.
  • Experience in

    customer support

    and basic

    troubleshooting

    .

QUALIFICATION:

  • Bachelor's degree in any discipline, or equivalent experience.

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