Technical Writer

Responsibilities

Create and maintain high-quality, customer-facing documentation for products.

Develop user guides, online help, tutorials, and configuration guides.

Supplement documentation with relevant use cases, procedural steps, and visuals.

Ensure documentation is clear, concise, and aligned with user needs and product functionality.

General Activities

Write, maintain, and continuously improve customer documentation.

Work independently with minimal supervision to meet deadlines and customer priorities.

Quickly become proficient with new tools, software, and product features.

Collaboration with Stakeholders

Collaborate with developers, subject matter experts, product managers, and customer support teams to gather information and identify documentation needs.

Participate in weekly scrum meetings and team discussions to understand release requirements and timelines.

Identify and close gaps in documentation based on customer feedback and product updates.

Areas of Impact

Play a key role in enhancing customer satisfaction and product usability through effective documentation.

Contribute to the overall success of product adoption and customer support.

Requirements

Excellent writing, editing, grammar, and verbal communication skills.

Strong attention to detail and ability to simplify complex technical concepts.

Experience writing for external audiences and creating user-focused documentation.

Proven ability to manage multiple deliverables and meet tight deadlines.

BA/BS degree or equivalent practical experience.

2+

Experience working in an Agile development environment.

Preferred Qualifications

Familiarity with telecom products and networking concepts.

Proficiency with documentation tools such as Git, Confluence, HTML, Markdown, and XML-based authoring tools.

Experience with structured authoring and content reuse strategies.

Familiarity with AI tools and technologies, and how they can enhance documentation workflows or product understanding.

Experience using AI-assisted writing or content generation tools is a plus.