Technical Writer

Job Summary:

The Technical Writer will be tasked with developing and upkeeping detailed documentation that outlines product workflows and configurations tailored to each customer environment. This position demands a thorough understanding of our products and the ability to translate intricate technical concepts into clear and accessible documentation for users.

As a Technical Writer, you will:

• Develop and maintain detailed documentation for all product workflows and configurations tailored to each customer environment.

• Collaborate with engineering, product management, and customer success teams to gather information and ensure documentation accuracy.

• Create user manuals, installation guides, API documentation, and other technical materials.

• Ensure all documentation is current with the latest product features and updates.

• Work closely with the engineering team to understand technical aspects of our products and translate them into clear, concise documentation.

• Assist in developing templates and standards for technical documentation.

• Conduct regular reviews and updates of documentation to ensure consistency and accuracy.

• Provide documentation support during customer onboarding and implementation phases.

• Continuously improve documentation processes and tools to enhance productivity and quality.

Qualifications:

• Bachelor’s degree in computer science, engineering, or a related field.

• Proven experience (3 – 5 years) as a Technical Writer, preferably in a technology focused environment.

• Ability to understand and explain complex technical concepts to both technical and non-technical audiences.

• Excellent written and verbal communication skills.

• Strong attention to detail and ability to write in a clear, concise, and engaging manner.

• Proficiency in using popular technical documentation tools.

• Strong organizational skills and ability to manage multiple projects simultaneously.

Desired Skills:

• Experience working in an Agile development environment.

• Basic knowledge of programming languages and APIs.

• Ability to create visual aids such as diagrams, screenshots, and flowcharts to enhance documentation.

• Strong problem-solving skills and ability to work independently.

Job Type:

Location