Technical Writer

Aboutthe Role

Weare seeking a skilled and experienced Technical Writer to join ourdocumentation and product engineering team. The ideal candidate will beresponsible for creating clear, comprehensive, and user\-friendly documentationfor our security products. You will work closely with engineering, productmanagement, and customer success teams to translate complex technical conceptsinto content that is accessible to administrators, security analysts, andenterprise customers.

KeyResponsibilities

1. 1. Product Documentation

Produce clear, concise, and accuratetechnical documentation, including product manuals, configuration guides,deployment guides, troubleshooting articles, FAQs, and release notes.

Tailor documentation for different audiencessuch as administrators, end\-users, developers, and integration teams.

2.Technical Content Development

Work with product managers, engineers, QA,support, and security teams to identify documentation requirements.

Develop documentation plans and contentstrategies aligned with product roadmap, release cycles, and user needs.

3. API & Developer Documentation

Create and maintain high\-qualitydocumentation for APIs, SDKs, CLI tools, and integration workflows.

Provide developers with actionable examples,use\-case guidance, and clear explanations to support seamless integrations.

4. Information Architecture & CMSManagement

Organize, structure, and maintaindocumentation within content management systems (CMS), documentation portals,and version control systems (e.g., Git or Jira).

Ensure documentation is easy to navigate,scalable, and optimised for searchability and user experience.

5.Editing, Proofreading & Quality Assurance

Review documentation produced by internalteams to ensure clarity, technical accuracy, consistency, grammar, andadherence to style guides and terminology standards.

Establish and maintain documentationstandards and templates.

6. UX Writing for In\-Product Text

Collaborate with UX\/UI designers to write orrefine in\-product content such as tooltips, form labels, error messages,notifications, and onboarding text.

Ensure the user interface language isintuitive, consistent, and aligns with the product\tone and usability goals.

7. Continuous Improvement &Feedback Integration

Gather feedback from internal teams,customers, and subject matter experts to improve documentation quality,coverage, and usability.

Continuously refine content based on productupdates, emerging user needs, and technical changes.

8. Cross\-Functional Collaboration

Work closely with Engineering, QA, ProductManagement, DevOps\/SecOps, and Customer Success to understand new features,architecture updates, technical workflows, and integrations.

Translate complex technical information intouser\-focused, easy\-to\-understand content.

9. Technical Diagram & VisualDesign

Create and maintain technical diagramsincluding architecture diagrams, workflow\/sequence diagrams, network diagrams,and UI walkthrough graphics.

Use tools such as Visio, Draw.io, Figma,Lucidchart, or similar to enhance clarity and comprehension.