Technical Writer (SaaS Products)

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Employment Type:

Experience:

About the Role

Technical Writer

As part of the Product and Marketing teams, you’ll play a key role in shaping how our users, prospects, and stakeholders interact with and understand our SaaS platform.

Key Responsibilities

• Develop, write, and maintain

  user guides, release notes, FAQs, knowledge base articles, and product documentation

  for SaaS applications.
• Create

  SEO-optimized content

  such as blogs, tutorials, and case studies to support inbound marketing and customer education.
• Work closely with

  Product Managers, Engineers, and UX Designers

  to ensure technical accuracy and consistency in content.
• Translate complex SaaS workflows, integrations, and features into

  easy-to-understand resources

  for both technical and non-technical audiences.
• Maintain a consistent

  tone, style, and terminology

  across all documentation and communication channels.
• Collaborate with design and marketing teams to produce

  visual aids

  (diagrams, infographics, and step-by-step walkthroughs).
• Continuously update documentation to reflect new product features, improvements, and best practices.

Requirements

• 2–5 years

  of experience as a technical writer, preferably in a SaaS or technology company.
• Strong ability to simplify complex technical concepts into clear, concise, and engaging content.
• Excellent written and verbal communication skills in English.
• Familiarity with SaaS products, APIs, cloud platforms, or workflow automation tools.
• Hands-on experience with documentation tools and platforms (Markdown, GitHub, Confluence, Notion, CMS systems, or similar).
• Strong attention to detail with the ability to work independently and manage multiple priorities.

Nice to Have

• Experience with

  product marketing content

  such as blogs, whitepapers, or customer success stories.
• Exposure to

  DevOps, cloud technologies, or API documentation

  .
• Basic knowledge of

  UI/UX writing

  to support product design teams.
• Familiarity with

  AI-based writing or diagramming tools

  .

How to Apply

hr@cloudairy.com