Job
Description
We are looking for a Technical Writer to produce high-quality documentation that contributes to the overall success of our products. You will join a team of talented tech writers who work collaboratively with developers, quality engineers, product managers, and usability experts to make our products easier to use. Your responsibilities: • Develop comprehensive documentation that meets organizational standards • Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content • Write user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success • Evaluate current content and develop innovative approaches for improvement • Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements • Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation • Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage • Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration • Use photographs, drawings, diagrams, animation, and charts that increase users’ understanding • Select appropriate medium for message or audience, such as manuals or online videos • Gather usability feedback from customers, designers, and manufacturers Skill sets/Experience we require: • Proven ability to handle multiple projects simultaneously, with an eye for prioritization • Firm understanding of the systems development life cycle (SDLC) • Previous Migration project exp. • Handson exp. With JIRA & Confluence • Proven ability to quickly learn and understand complex topics • Previous experience writing documentation and procedural materials for multiple audiences • Superior written and verbal communication skills, with a keen eye for detail • Experience working with engineering to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content Pedigree: • Bachelors/Masters in Computer Science, Engineering or relevant field Show more Show less
