Technical Writer (CRM) - DSG

Technical Writer

Key Responsibilities

• Develop and maintain technical documentation, manuals, user guides, and SOPs.
• Collaborate with engineers, developers, and subject-matter experts to gather and validate information.
• Translate complex technical language into accessible content for diverse audiences.
• Create diagrams, charts, and visuals to support and enhance documentation.
• Ensure consistency in terminology, formatting, and style across all documents.
• Update documentation in line with product changes, user feedback, and evolving standards.
• Document CRM-related processes, configurations, and workflows, especially within D365 CRM or similar platforms.

Expectations

1. Strong technical writing skills with the ability to understand and document technology standards.
2. Familiarity with

   CRM systems

   , preferably

   D365 CRM

   , including basic architecture, modules, and user workflows.
3. Proficiency in documentation and collaboration tools such as

   Confluence

   ,

   SharePoint

   , or similar platforms.
4. Ability to work closely with technology teams to document standards, procedures, and lifecycle processes.
5. Excellent communication and articulation skills to engage with cross-functional teams.
6. Capability to understand code structures and logic to support technical documentation.
7. Experience drafting operational lifecycles and standard operating procedures.
8. Ability to research and refine IT policies and standards based on current practices and findings.

About the Role:
The Technical Writer (CRM) will create and maintain clear and concise documentation for customer relationship management systems. This role involves collaborating with cross-functional teams to gather technical information and translate complex concepts into user-friendly content. Additionally, the writer will ensure that documentation aligns with company standards and best practices. About the Team: The team consists of skilled professionals in technical writing, product management, and software development. Collaboration and communication are key aspects of the teams dynamic, fostering an environment where knowledge sharing and feedback are encouraged. The team strives for continuous improvement in both documentation processes and product understanding. You are Responsible for: Developing user manuals, guides, and online help documentation for CRM applications. Conducting interviews with subject matter experts to gather necessary information. Reviewing and revising existing documentation to ensure it is updated and accurate. Ensuring documentation meets accessibility standards and is tailored for the target audience. To succeed in this role you should have the following: Proven experience as a technical writer or in a similar role, particularly with CRM systems. Strong writing, editing, and communication skills, with an eye for detail. Familiarity with documentation tools and software, as well as a solid understanding of the principles of technical writing. Ability to work independently and manage multiple projects simultaneously while meeting tight deadlines.