Digital Content Manager

About the Role

Digital Content Manager

If you re a content creator who can think like a trainer and act like a marketer this one s for you.

What You ll Do

B2B SaaS - Onboarding Product Training

• Create video walkthroughs, product tutorials, and help docs
• Design onboarding journeys, in-app tours, and support materials
• Work with support and customer success to reduce friction and enable faster adoption

B2C App - Awareness Education Content

• Write blog posts, record short-form videos (e.g. Instagram, YouTube Shorts)
• Explain key concepts from school/competitive subjects in fun, digestible ways
• Develop content that builds trust with parents and learners
• Help define the content calendar and SEO strategy

Shared Responsibilities

• Maintain an organized library of content (Notion, Intercom, Google Drive, etc)
• Repurpose product content into marketing formats (reels, shorts, carousels)
• Track what content drives engagement, retention, and learning outcomes
• Align content tone across products for a cohesive brand experience

What You Bring

• 3+ years experience in content creation, customer education, or training
• Ability to explain tech products and learning topics clearly and engagingly
• Strong writing + video skills (Loom, Camtasia, Canva, CapCut, etc.)
• Comfortable working with SaaS tools (Intercom, Notion, Walkthrough builders)
• Creative, curious mindset with excellent attention to detail

Nice to Have

• SaaS or B2B software experience
• Understanding of LMS or onboarding automation tools
• Past experience in customer education, support enablement, or client success

Benefits

• Flexible schedule
• Paid sick time
• Paid time off
• Provident Fund