Digital Content Manager

About the Role We re looking for a creative and tech-savvy Digital Content Manager to lead our onboarding, product training, and customer education efforts. Youll play a key role in ensuring new users understand, adopt, and love our SaaS products through engaging video tutorials, onboarding flows, training material, and self-service resources. If you re a content creator who can think like a trainer and act like a marketer this one s for you. What You ll Do B2B SaaS - Onboarding & Product Training Create video walkthroughs, product tutorials, and help docs Design onboarding journeys, in-app tours, and support materials Work with support and customer success to reduce friction and enable faster adoption B2C App - Awareness & Education Content Write blog posts, record short-form videos (e.g. Instagram, YouTube Shorts) Explain key concepts from school/competitive subjects in fun, digestible ways Develop content that builds trust with parents and learners Help define the content calendar and SEO strategy Shared Responsibilities Maintain an organized library of content (Notion, Intercom, Google Drive, etc) Repurpose product content into marketing formats (reels, shorts, carousels) Track what content drives engagement, retention, and learning outcomes Align content tone across products for a cohesive brand experience What You Bring 3+ years experience in content creation, customer education, or training Ability to explain tech products and learning topics clearly and engagingly Strong writing + video skills (Loom, Camtasia, Canva, CapCut, etc.) Comfortable working with SaaS tools (Intercom, Notion, Walkthrough builders) Creative, curious mindset with excellent attention to detail Nice to Have SaaS or B2B software experience Understanding of LMS or onboarding automation tools Past experience in customer education, support enablement, or client success Benefits Flexible schedule Paid sick time Paid time off Provident Fund