Technical writer and Trainer

We are seeking a Technical Writer with Trainer capabilities who can create high-quality documentation while also delivering training sessions on IT products and technologies. This hybrid role requires strong technical writing skills to develop user manuals, API documentation, and training materials, as well as the ability to conduct live training sessions for employees and clients.

Roles and Responsibilities:

• Develop, edit, and maintain technical documentation such as user guides, API documentation, FAQs, and product knowledge bases.
• Work closely with developers, product managers, and QA teams to understand technical concepts and translate them into clear, user-friendly documentation.
• Create step-by-step tutorials, system architecture diagrams, and other visual aids to enhance learning.
• Maintain document version control and ensure documentation is updated in line with product releases.
• Use documentation tools such as Confluence, MadCap Flare, RoboHelp, or Markdown to manage content effectively.
• Design and deliver technical training programs for internal teams, customers, and partners.
• Conduct live and virtual training sessions on software applications, IT tools, and best practices.
• Develop training materials, presentations, video tutorials, and e-learning modules.
• Assess trainees’ understanding and adjust training methods for better engagement.
• Stay updated on industry trends and incorporate new training techniques to improve learning outcomes.

Skills and Qualifications:

• Bachelor's degree in Computer Science, IT, Technical Communication, or a related field.
• 5+ years of experience in technical writing and IT training.
• Strong knowledge of software development, APIs, cloud computing, DevOps, or gitbook
• Proficiency in documentation tools such as MS Word, Confluence, MadCap Flare, RoboHelp, Git, and Markdown.
• Experience with Learning Management Systems (LMS) and training tools such as Articulate, Captivate, or Camtasia.
• Excellent writing, communication, and presentation skills.
• Ability to simplify complex technical concepts for different audiences.
• Relevant certifications in Technical Writing, Instructional Design, or IT Training are a plus.

Work Shift: UK Shift (03:00 PM IST to 12:00 AM IST)

Job location: Bangalore (Remote)