Technical writer and Trainer

You

Are passionate about technology, wake up every morning to experiment, learn and develop new solutions!

About Us

Our main motto is to provide a strong foundation for businesses in solving complex problems and automating their workflows while acting as a pillar of support for all their data integrations needs. At DBSync we encourage innovation and creativity and our team is diverse, consisting of a nice mix of cultural blends. We are a family where each talent is recognised and honed for the best of the individual and the company as a whole. We maintain a very professional, learn and excel vision with a hint of a start-up-like environment making each individual feel important and responsible with an equal opportunity to grow to the sky's limit!

If you have a spirit of enthusiasm to grow beyond horizons, a determination to work hard, confidence to achieve success and influence future visions and products and be a successful part of the next gen trend, DBSync is the place for you!

Our Value System

DBSync has been:

• We have been rated 4.7 / 5 on G2. We have got around 125 reviews in 2023.
• Based on the reviews G2 has awarded DBSync following badges.

- Best Relationship- Winter 2024

- Leader Americas Winter 2024

- Best Results - Winter 2024

- Best Usability - Winter 2024

About the role:

We are seeking a dynamic Technical Writer with Trainer and Technical Business Analyst capabilities who can create high-quality documentation, deliver engaging training sessions, and collaborate with stakeholders to analyze and solve integration challenges. This hybrid role blends technical writing, instructional design, and business analysisideal for someone who thrives on clarity, communication, and customer impact.

You'll work closely with developers, product managers, QA teams, and clients to understand technical concepts, gather requirements, and translate them into user-friendly documentation and training programs. You'll also act as a bridge between customer needs and product capabilities, helping shape solutions and improve user experience.

Roles and Responsibilities:

• Develop, edit, and maintain technical documentation such as user guides, API documentation, FAQs, and product knowledge bases.
• Work closely with developers, product managers, and QA teams to understand technical concepts and translate them into clear, user-friendly documentation.
• Create step-by-step tutorials, system architecture diagrams, and other visual aids to enhance learning.
• Maintain document version control and ensure documentation is updated in line with product releases.
• Use documentation tools such as Confluence, MadCap Flare, RoboHelp, or Markdown to manage content effectively.

• Design and deliver technical training programs for internal teams, customers, and partners.
• Conduct live and virtual training sessions on software applications, IT tools, and best practices.
• Develop training materials, presentations, video tutorials, and e-learning modules.
• Assess trainees understanding and adjust training methods for better engagement.
• Stay updated on industry trends and incorporate new training techniques to improve learning outcomes.
• Collaborate with clients to understand integration needs and business requirements
• Document functional and technical requirements (BRDs, FRS, SOWs)
• Act as a liaison between customers and delivery teams to ensure successful implementation
• Analyze customer feedback and usage patterns to improve documentation and training
• Support product development by identifying gaps and suggesting enhancements
• Help prioritize issues and track progress in Agile development cycles

Skills and Qualifications:

• Bachelor's degree in Computer Science, IT, Technical Communication, or a related field.
• 5+ years of experience in technical writing, training, or business analysis
• Strong knowledge of software development, APIs, cloud computing, DevOps, or gitbook
• Proficiency in documentation tools such as MS Word, Confluence, MadCap Flare, RoboHelp, Git, and Markdown.
• Experience with Learning Management Systems (LMS) and training tools such as Articulate, Captivate, or Camtasia.
• Excellent writing, communication, and presentation skills.
• Ability to simplify complex technical concepts for different audiences.
• Experience gathering requirements and translating them into actionable documentation
• Certifications in Technical Writing, Instructional Design, or Business Analysis are a plus
• Familiarity with CRMs and ERPs like Salesforce, Dynamics 365, NetSuite is preferred

Work Shift:

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