Technical Training

You are invited to be part of the innovative and growing skilling and training organization at Microsoft. As a Trainer at Microsoft, you will play a crucial role in enabling new hire support professionals with the skills required to excel in customer and support interactions. Your responsibilities will include delivering high-quality learning experiences through various mediums, ensuring consistent skill development, and contributing to the onboarding and professional development of learners. **Responsibilities:** - Deliver professional, technical, tools, and process customer service training for CSS via classroom, online, and virtual experiences. - Manage breakout sessions, present content, facilitate activities, and ensure smooth daily close. - Guide AI tooling in the learning experience, including coaching in the flow of work and skills simulation. - Provide feedback on the effectiveness and enhancement of AI tools used in training. - Introduce new hires to support onboarding and learning resources, guiding them through curriculum and role requirements. - Offer real-time feedback and assist in iterative program design improvements. - Coach and track employees through online learning, enabling peer-to-peer and SME coaching. - Report on key performance indicators (KPIs) and metrics, providing analytics to support program evaluation and enhancement. - Conduct feedback surveys, offer insights by cohort and program, and contribute to scorecard reporting. - Enhance service quality and ensure training programs align with learner needs. **Qualifications:** - Bachelor's Degree in Computer Science, Information Technologies, or System Engineering. - 4+ years of experience in training, education, IT, cloud systems, datacenter environments, server environments, networking, cloud, or computer technologies, or equivalent. - Certifications such as CompTIA (CTT+, Security+, etc.), CCNA, EPI (CDCP, CDFOM), CCSP, Azure, Microsoft 365, and MCT. - Proven experience in training facilitation, preferably in a corporate or technical environment. - Strong understanding of professional skills development and customer service excellence. - Excellent communication, presentation, and virtual training management skills. - Familiarity with onboarding programs and learning management systems. - Analytical skills for KPI reporting and program enhancements. - Ability to collaborate with cross-functional teams and subject matter experts. - Experience with diverse learner groups and coaching skills. - Knowledge of adult learning theories, training methods, and learning technologies. - Technical skills and understanding of Microsoft technologies. - Ability to thrive in ambiguous and complex environments with minimal oversight. - Prioritization, organization, and project management skills to meet deadlines effectively. - Collaborative approach and ability to work well with various stakeholders to implement solutions and improvements.,