Technical - TL/Trainer/QA/Training Manager/Quality Manager 7 To 18 Lak

Manthan Manpower Solutions

4 - 9 years

8 - 18 Lacs

Hyderabad

Posted:1 month ago| Platform:

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Skills Required

Technical BPO Peripheral support Customer Service Application support Email Device Management Device support Customer Support ISP support Product Support Chat Voice International

Work Mode

Work from Office

Job Type

Full Time

Job Description

Hello, Hiring for Hyderabad locations for the Semi-Technical for Hyderabad. Hiring for below positions. Team Leader/Trainer/QA: CTC Upto 8.50 Training Manager / Quality Manager: CTC Up to 18.50 Note: Mandatory to have Experience in a Technical Role in Email and chat processes. Kindly refer JD to have clarity about the Experience we looking for We are seeking a Team Leader to lead a team of customer service representatives. Manage team performance and metrics Provide coaching and guidance to team members Ensure customer satisfaction and resolve escalations Collaborate with internal teams to improve products and services Develop and implement team strategies and initiatives Key skills and knowledge: Minimum 12 months of semi-technical customer service experience with chat and email support (Application support/ISP support/ Device support & Device Management/Peripheral support/Product Support/ICT trainer or coach) Excellent written and verbal communication skills (B2/C1 CEFR Standard at minimum) Ability to prioritize and manage tasks within a fast-paced environment Typing speed of 55 WPM and accuracy of 95% Strong leadership and management skills Interested candidates, if relevant, please share your profile on WhatsApp (NO CALLS PLEASE) 9673711611 Position applying for : Full Name Contact No Email ID Current Co Current Designation Current CTC Expected CTC Notice period Do you have experience in a Technical Role Do you have experience in the Email and Chat process Address Father's Full Name.

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Manthan Manpower Solutions

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Technical - TL/Trainer/QA/Training Manager/Quality Manager 7 To 18 Lak