Team lead Semi technical support Enhanceplus Consultants

1.0 - 5.0 years

0 Lacs

hyderabad, telangana

On-site

As a Team Leader at our company, you will be responsible for leading a team of customer service representatives. Your role will involve managing team performance and metrics, providing coaching and guidance to team members, ensuring customer satisfaction, and resolving escalations. You will also collaborate with internal teams to improve products and services, as well as develop and implement team strategies and initiatives. Key Responsibilities: - Manage team performance and metrics effectively - Provide coaching and guidance to team members to enhance their performance - Ensure customer satisfaction by addressing and resolving escalations promptly - Collaborate with internal teams to ident...

Posted 2 weeks ago

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HCLTech | Hiring For Technical Support Role | Noida | Freshers HCLTech

0.0 years

0 - 3 Lacs

noida

Work from Office

HCLTech is Hiring for US Technical Support (Blended Process) Noida Job Location : HCL Technologies, Sector 126, Noida Process Type : Technical Support (Blended) Walk-in Interview Details: Venue : HCL Technologies, A-8-9, Maharaja Agrasen Marg, Block A, Sector 60, Noida (Nearest Metro: Sector 59) Timings : 11:00 AM- 1:00 PM Contact Person : Aman Chhabra (Please mention the recruiters name on top of your resume)Carry: 1 Updated Resume, 1 Valid ID Proof Note: Candidates with B.Tech, M.Tech, MCA, BCA, MBA, B.sc, M.sc, Pharma or Law backgrounds are not eligible. Graduation Result awaited or Regular Pursuing candidates or will not be considered. Perks & Benefits: Full-time permanent role (On-roll)...

Posted 2 months ago

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HCLTech | Hiring For Technical Support Role | Noida | Freshers HCLTech

0.0 years

3 Lacs

noida

Work from Office

HCLTech is Hiring for US Technical Support (Blended Process) Noida Job Location : HCL Technologies, Sector 126, Noida Process Type : Technical Support (Blended) Walk-in Interview Details: Venue: HCL Technologies, A-8-9, Maharaja Agrasen Marg, Block A, Sector 60, Noida (Nearest Metro: Sector 59) Timings: 11:00 AM - 3:00 PM Contact Person: Aman Chhabra (Please mention the recruiters name on top of your resume) Carry: 1 Updated Resume, 1 Valid ID Proof Perks & Benefits: Full-time permanent role (On-roll) Both-side cab facility Work from Office 2 Rotational Week Off Roles & Responsibilities for Technical Support Role: Troubleshoot moderately complex hardware/software/application issues in a time...

Posted 3 months ago

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BPO- Technical Support Delivery Lead Operations Winning Edge India

10.0 - 20.0 years

15 - 25 Lacs

Hyderabad

Work from Office

Role: Delivery Leader Operations (Technical Support ) Location: Hyderabad (5 Days WFO | General Shift) Project: Indian Geography | For a leading OEM- Origin Equipment Manufacturer Key Requirements: Contact Center experience B2C Voice Process exposure Domestic Tech Support background Strong device & application support (laptops, printers, MS Office, etc.) Multi-level troubleshooting experience Managing 300+ FTEs (currently around 200+) Strong client-facing experience PROFILE & EXPERIENCE 12+ years of operations experience within a BPO/ Contact Centre with last few years managing and running the operations. Experience of working with Technical clients (domain / industry / customer) with expert...

Posted 6 months ago

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BPO- Technical Support Delivery Lead Operations Winning Edge India

10.0 - 20.0 years

15 - 24 Lacs

Hyderabad

Work from Office

Responsibilities: * Manage technical support delivery operations * Ensure timely resolution of customer issues * Lead voice & Device / application support teams * Collaborate with stakeholders on process improvements

Posted 6 months ago

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Technical Support Delivery Lead Operations Winning Edge India

12.0 - 22.0 years

18 - 24 Lacs

Hyderabad

Work from Office

Responsibilities: * Collaborate with cross-functional teams on process improvements * Ensure customer satisfaction through timely resolutions * Lead technical support delivery operations * Manage voice & device support team

Posted 6 months ago

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Technical - TL/Trainer/QA/Training Manager/Quality Manager 7 To 18 Lak Manthan Manpower Solutions

4.0 - 9.0 years

8 - 18 Lacs

Hyderabad

Work from Office

Hello, Hiring for Hyderabad locations for the Semi-Technical for Hyderabad. Hiring for below positions. Team Leader/Trainer/QA: CTC Upto 8.50 Training Manager / Quality Manager: CTC Up to 18.50 Note: Mandatory to have Experience in a Technical Role in Email and chat processes. Kindly refer JD to have clarity about the Experience we looking for We are seeking a Team Leader to lead a team of customer service representatives. Manage team performance and metrics Provide coaching and guidance to team members Ensure customer satisfaction and resolve escalations Collaborate with internal teams to improve products and services Develop and implement team strategies and initiatives Key skills and know...

Posted 6 months ago

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