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BPO- Technical Support Delivery Lead Operations Winning Edge India

10.0 - 20.0 years

15 - 25 Lacs

Hyderabad

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Role: Delivery Leader Operations (Technical Support ) Location: Hyderabad (5 Days WFO | General Shift) Project: Indian Geography | For a leading OEM- Origin Equipment Manufacturer Key Requirements: Contact Center experience B2C Voice Process exposure Domestic Tech Support background Strong device & application support (laptops, printers, MS Office, etc.) Multi-level troubleshooting experience Managing 300+ FTEs (currently around 200+) Strong client-facing experience PROFILE & EXPERIENCE 12+ years of operations experience within a BPO/ Contact Centre with last few years managing and running the operations. Experience of working with Technical clients (domain / industry / customer) with expertise in Technical Support will be preferred Candidate to have some prior experience in managing tech businesses. Proven track record in leading and motivating large teams, with the ability to attract and nurture talent. Demonstrated success in exceeding performance metrics and contractual obligations. Experience in building relationships within a matrix-driven organization Strong client-facing communication and negotiation skills Analytical acumen to streamline complex processes. MBA/ PG Degree would be an advantage.

Posted 18 hours ago

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BPO- Technical Support Delivery Lead Operations Winning Edge India

10.0 - 20.0 years

15 - 24 Lacs

Hyderabad

Work from Office

Responsibilities: * Manage technical support delivery operations * Ensure timely resolution of customer issues * Lead voice & Device / application support teams * Collaborate with stakeholders on process improvements

Posted 1 day ago

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Technical Support Delivery Lead Operations Winning Edge India

12.0 - 22.0 years

18 - 24 Lacs

Hyderabad

Work from Office

Responsibilities: * Collaborate with cross-functional teams on process improvements * Ensure customer satisfaction through timely resolutions * Lead technical support delivery operations * Manage voice & device support team

Posted 5 days ago

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Technical - TL/Trainer/QA/Training Manager/Quality Manager 7 To 18 Lak Manthan Manpower Solutions

4.0 - 9.0 years

8 - 18 Lacs

Hyderabad

Work from Office

Hello, Hiring for Hyderabad locations for the Semi-Technical for Hyderabad. Hiring for below positions. Team Leader/Trainer/QA: CTC Upto 8.50 Training Manager / Quality Manager: CTC Up to 18.50 Note: Mandatory to have Experience in a Technical Role in Email and chat processes. Kindly refer JD to have clarity about the Experience we looking for We are seeking a Team Leader to lead a team of customer service representatives. Manage team performance and metrics Provide coaching and guidance to team members Ensure customer satisfaction and resolve escalations Collaborate with internal teams to improve products and services Develop and implement team strategies and initiatives Key skills and knowledge: Minimum 12 months of semi-technical customer service experience with chat and email support (Application support/ISP support/ Device support & Device Management/Peripheral support/Product Support/ICT trainer or coach) Excellent written and verbal communication skills (B2/C1 CEFR Standard at minimum) Ability to prioritize and manage tasks within a fast-paced environment Typing speed of 55 WPM and accuracy of 95% Strong leadership and management skills Interested candidates, if relevant, please share your profile on WhatsApp (NO CALLS PLEASE) 9673711611 Position applying for : Full Name Contact No Email ID Current Co Current Designation Current CTC Expected CTC Notice period Do you have experience in a Technical Role Do you have experience in the Email and Chat process Address Father's Full Name.

Posted 1 week ago

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