Technical Support Specialist

Job Title: Technical Support Executive

Location: Chennai

Experience: 1-3 Years

Industry: Software development

Job Type: Full-Time

About Us:

Qikberry Technologies Private Limited is a fast-growing software development industry specializing in Revolutionizing Digital Communication. Qikberry AI is a leading solutions provider for business communications, specializing in SMS, WhatsApp, and voice services. With over a decade of experience and partnerships with top companies like Flipkart, Amazon, and Yes Bank, we are the sole SMS aggregator headquartered in Chennai. Handling over 100Cr messages, we are committed to delivering reliable and efficient communication solutions.

Role Description

This is a full-time on-site role for a Technical Support Executive at Qikberry AI in Chennai. The Technical Support Executive will be responsible for providing analytical and technical support, troubleshooting customer issues, and delivering excellent customer service to ensure smooth operations of our communication services. We are looking for a skilled and motivated technical support Executive to join our dynamic team. If you have a passion for technology and problem-solving with a proven track record, we would love to hear from you.

Key Responsibilities:

-Provide technical support to clients using SMS and WhatsApp solutions via phone, email, or chat.

-Troubleshoot and resolve issues related to messaging delivery, platform integration, and account management.

-Guide clients in configuring and optimising their SMS and WhatsApp messaging solutions.

-Document support interactions and resolutions in the company’s ticketing system.

-Collaborate with the development team to address complex technical problems and suggest platform improvements.

-Create and maintain user guides, FAQs, and support documentation for SMS and WhatsApp solutions.

-Stay informed about the latest trends and updates in SMS and WhatsApp technologies.

- Identify opportunities for process improvements and optimization.

- Ensure timely resolution of technical issues while maintaining high customer satisfaction.

- Stay updated with the latest technologies and industry trends.

Qualifications:

- Bachelor’s degree in computer science, Information Technology, or related field.

- 1 to 3 years of experience in a Customer Support and Technical Support role.

- Proficiency in API’s and postman software and knowledge in HTML.

- Strong problem-solving and analytical skills.

- Excellent communication and interpersonal skills. (Hindi Must)

- Ability to work independently and as part of a team.

- Experience with troubleshooting and resolving technical issues efficiently.

Why Join Us?

- Competitive salary and benefits package.

- Opportunity to work with cutting-edge technologies.

- Friendly and supportive team environment.

- Opportunities for professional growth and development.

How to Apply:

Interested candidates can send their updated resume with "Technical Support Executive" to hr@qikberry.com

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Provident Fund

Experience:

• Technical support: 1 year (Required)
• APIs: 1 year (Required)

Language:

• Hindi (Required)

Work Location: In person