Technical Support Specialist

As a Technical Support Specialist within Nokia's CDO EICS Networks team, you will play a critical role in managing the lifecycle and performance of our network services, including firewalls, DNS, and secure connectivity for our global offices and partners. Working in a dynamic 24x7 environment, you will troubleshoot complex network issues, coordinate with cross-functional teams, and ensure reliable operation of IT network security services.

You have:

• Bachelor's degree in Telecommunications, Information Technology, Computer Science, or equivalent with12+ years of experience in network services within complex environments
• Deep knowledge in WLAN design/configuration, specifically with Aruba Access Points and Controllers
• Proficiency in authentication protocols like RADIUS, TACACS, and LDAP
• Strong problem-solving skills and attention to detail
• Familiarity with ITIL processes and network technologies (TCP/IP, VRRP, etc.)

It would be nice if you also had:

• Relevant certifications (e.g., ACCP, ACMA, ACCX)
• Knowledge of scripting and automation tools for network management
• Experience in configuration and management of Cisco ISE
• Expertise in handling complex routing in multi-vendor environments
• Provide expert IT service management in Incident, Problem, and Change Management for Wireless LAN and CPPM technologies.
• Analyze and resolve complex production network issues while ensuring reliable service operation for IT Wireless network services.
• Administer service requests, execute network changes, and manage escalated incidents or priority incidents end-to-end.
• Collaborate with cross-technology teams to provide timely updates and coordinate incident resolutions.
• Identify root causes of network incidents and develop preventive actions while adhering to change management processes.
• Design and deploy wireless networks and authentication solutions, ensuring compliance with security best practices.
• Mentor junior team members while staying updated on industry trends in network security technologies.
• Drive results and foster a strong customer focus in a dynamic, global team environment.