Technical Support Specialist

As a Technical Support Specialist at IZI, you will play a crucial role in providing top-notch customer service by resolving technical and electronic product queries. Your responsibilities will include: - Handling customer queries via phone, email, or chat, related to technical and electronic issues. - Troubleshooting hardware and software problems, guiding customers through step-by-step solutions. - Logging all customer interactions accurately and escalating complex issues to senior support or engineering teams. - Maintaining up-to-date knowledge of products, features, and new releases. - Providing feedback from the field to the engineering and product teams. - Ensuring high levels of customer satisfaction through excellent service delivery. - Communicating effectively in both Hindi and English, based on customer preference. To excel in this role, you should possess the following qualifications and skills: - B.Tech degree in Electronics, Electrical, Computer Science, or related field. - 1+ years of experience in technical support or troubleshooting roles. - Strong understanding of electronic hardware and system-level troubleshooting. - Excellent communication skills in Hindi and English, both written and verbal. - Ability to simplify technical concepts for non-technical users. - Familiarity with ticketing systems, remote support tools, and CRM platforms. - Strong problem-solving skills, attention to detail, and patience. About IZI: At IZI, we are dedicated to revolutionizing the consumer drone industry through cutting-edge technology and innovative design. Join us in our mission for excellence. (Note: No additional details about the company were provided in the job description.),