2.0 - 6.0 years

0 Lacs

karnataka

On-site

You will be responsible for owning post-sale relationships with our retained customers, from onboarding to long-term success. This includes creating, owning, and iterating the implementation process, as well as tracking customer success. You will conduct monthly business/adoption reviews with customers, collect feedback, and drive customer satisfaction and NPS by turning feedback into meaningful improvements and advocacy. Additionally, you will partner with product and support teams to ensure customer pain points are understood and resolved. Monitoring account health, identifying risks and opportunities, and proactively engaging to drive retention and expansion will also be part of your role...

Posted 1 month ago

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Technical Support Specialist IZI

1.0 - 5.0 years

0 Lacs

bhopal, madhya pradesh

On-site

As a Technical Support Specialist at IZI, you will play a crucial role in providing top-notch customer service by resolving technical and electronic product queries. Your responsibilities will include: - Handling customer queries via phone, email, or chat, related to technical and electronic issues. - Troubleshooting hardware and software problems, guiding customers through step-by-step solutions. - Logging all customer interactions accurately and escalating complex issues to senior support or engineering teams. - Maintaining up-to-date knowledge of products, features, and new releases. - Providing feedback from the field to the engineering and product teams. - Ensuring high levels of custom...

Posted 2 months ago

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