Laitram Machinery, a division of Laitram L.L.C., is seeking a Technical Support Specialist and Dispatcher to manage the scheduling of our field service teams, which consist of field service technicians and field service engineers and provide technical support to our customers. We are looking for someone who has strong project management and coordination skills, is self-managed, and is organized. This position is home-based in India in the Andhra Pradesh region.Laitram Machinery, a division of Laitram, L.L.C., offers an extensive portfolio of innovative products and services that improve lives and optimize business worldwide daily.Laitram Machinery was founded upon the principle of doing the right thing by treating customers, employees, and suppliers with honesty, fairness, and respect. We aim to practice these principles every day as a company, which is why we have been consistently recognized for innovation and workplace excellence. We listen objectively, think creatively, and deliver results. Please visit our company page to learn more about our company culture, philosophy, and benefits.

Responsibilities

Provide technical assistance and customer support via phone, email, or chat
Support customers and spare parts team with spare parts number identification
Document and track customer interactions and solutions provided in the Dynamics CRM system.
Create and update knowledge base documentation.
Manage a Field Services schedule board and assign Field Service Technicians and Field Service Engineers based on incoming requests.
Push field service resources to complete administrative tasks associated with work orders properly.
Communicate and collaborate with both internal and external customers.
Occasional travel and on-site visits throughout India
Work with the project management team to coordinate international resources for the installation and commissioning of equipment.
Guide customers through the installation, setup, and operation of products.
Diagnose and troubleshoot mechanical and technical issues with products.
Develop and maintain a comprehensive understanding of product specifications and functionalities.
Create and update knowledge base documentation.

Requirements

A bachelor’s degree in mechanical or electrical engineering is desired.
Fluent English, Hindi and Telugu
Strong project management and coordination skills, including planning, scheduling, dispatching, and communicating.
Proficient with Infor and Microsoft software (Dynamics Field Service, Teams).
Computer proficiency with demonstrated experience in MS Office (Word & Excel).
Excellent verbal and written communication skills.
Customer service-oriented personality and approach.

If you are a technically proficient, customer-focused individual with strong project management and coordination skills, we invite you to apply for this challenging and rewarding position. Join our team at Laitram Machinery and contribute to delivering exceptional technical support and field service operations.
EOE/M/F/Vet/Disabled

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Laitram Machinery

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Technical Support Specialist and Dispatcher India

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Technical Support Specialist and Dispatcher India