Laitram Machinery, a division of Laitram, LLC, is looking for a technical, energetic and self-reliant Field Service Engineer to service and manage its Indian accounts. This is a key role assuming primary responsibility for regional customer relations, field installations and training, and equipment optimization services. Occasional overseas travel required. Our Technicians & Engineers are the “Face of Laitram Machinery” to our customers. Preferred location is Hyderabad or Andra Pradesh. Laitram, L.L.C, a global company, offers an unparalleled opportunity for those who want to work for an established, yet growing company in the private sector. We offer opportunities for continuous improvement, and career advancement. To learn more about our company culture, philosophy, and benefits, please visit our Careers website. Responsibilities Plan, manage and perform mechanical and electrical assembly, installation and commissioning of equipment Lead mechanical and electrical subcontractors engaged by Laitram Machinery Train customers to operate, maintain and optimize equipment performance Plan and perform trials to optimize equipment performance and demonstrate value Provide warranty support by diagnosing failures, ordering parts and affecting repairs and replacements Provide insightful technical feedback to the Company’s Engineering and R&D departments to improve equipment performance and value Assist our commercial team in selling of the Company’s food processing equipment and services Requirements Minimum 5-10 years’ of work experience Working experience in the food and beverage manufacturing industries Ability to understand and work from mechanical and electrical drawings, schematic reading will be an advantage Minimum of 2 years Electrical, Controls, PLC (Schneider) and Automation Systems knowledge and experience. Understand PLC Programming for support reasons (no need to know design or programming). Ability to independently install, troubleshoot and repair mechanical/electrical equipment and control systems Ability to read and understand manufacturer’s drawings and manuals to “self-teach” new technology Proficiency with PLC software and hardware Strong electro-mechanical skills (electrical panels, motors, drives and networks), experience with industrial control systems a plus Strong organizational and time management skills with high level of attention to detail Effective communication (verbal and written) and relationship skills Proficient with Excel and Word Positive, confident outlook with an entrepreneurial, problem-solving personality Ability to travel extensively (50-70%) both domestically and internationally and work weekends, holidays and overtime when required Able to perform all essential job requirements identified in the Functional Job Description for this position, including the ability to safely lift up to 75 lbs., climb ladders, work in tight spaces, and stand, kneel and squat on a repetitive basis. Valid driver’s license and good driving record EOE/M/F/Vet/Disabled
Laitram Machinery, a division of Laitram L.L.C., is seeking a Technical Support Specialist and Dispatcher to manage the scheduling of our field service teams, which consist of field service technicians and field service engineers and provide technical support to our customers. We are looking for someone who has strong project management and coordination skills, is self-managed, and is organized. This position is home-based in India in the Andhra Pradesh region. Laitram Machinery, a division of Laitram, L.L.C., offers an extensive portfolio of innovative products and services that improve lives and optimize business worldwide daily. Laitram Machinery was founded upon the principle of doing the right thing by treating customers, employees, and suppliers with honesty, fairness, and respect. We aim to practice these principles every day as a company, which is why we have been consistently recognized for innovation and workplace excellence. We listen objectively, think creatively, and deliver results. Please visit our company page to learn more about our company culture, philosophy, and benefits. Responsibilities Provide technical assistance and customer support via phone, email, or chat Support customers and spare parts team with spare parts number identification Document and track customer interactions and solutions provided in the Dynamics CRM system. Create and update knowledge base documentation. Manage a Field Services schedule board and assign Field Service Technicians and Field Service Engineers based on incoming requests. Push field service resources to complete administrative tasks associated with work orders properly. Communicate and collaborate with both internal and external customers. Occasional travel and on-site visits throughout India Work with the project management team to coordinate international resources for the installation and commissioning of equipment. Guide customers through the installation, setup, and operation of products. Diagnose and troubleshoot mechanical and technical issues with products. Develop and maintain a comprehensive understanding of product specifications and functionalities. Create and update knowledge base documentation. Requirements A bachelor’s degree in mechanical or electrical engineering is desired. Fluent English, Hindi and Telugu Strong project management and coordination skills, including planning, scheduling, dispatching, and communicating. Proficient with Infor and Microsoft software (Dynamics Field Service, Teams). Computer proficiency with demonstrated experience in MS Office (Word & Excel). Excellent verbal and written communication skills. Customer service-oriented personality and approach. If you are a technically proficient, customer-focused individual with strong project management and coordination skills, we invite you to apply for this challenging and rewarding position. Join our team at Laitram Machinery and contribute to delivering exceptional technical support and field service operations. EOE/M/F/Vet/Disabled