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WHITE HORSE MANPOWER CONSULTANCY (P) LTD logo

Technical Support (Service Desk International Voice)

1 - 5 years

0 Lacs

bangalore

Posted:1 week ago| Platform: Shine logo

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Skills Required

manpower tcp/ip tech vpn troubleshooting helpdesk osi laptop bpo support sharepoint desk desktop service international voice it outlook technical teams white horse bangalore hiring. o365

Work Mode

On-site

Job Type

Full Time

Job Description

experienced Technical Support / Service Desk Executives (International Voice)

Position: Technical Support / Service Desk (International Voice)

Location: Bangalore

Salary: Up to 4.25 LPA

Contact Numbers: 8494849452 / 9743779000 / 8884572015 / 8884499448

Mandatory Requirements (Experienced Candidates Only):

  • 13 years experience

  • remote support

    • Laptops / Desktops / LAN Issues / Applications / Mobile Devices (iOS, Android, Windows).

  • Strong troubleshooting skills in:

    • Operating Systems (Windows XP10)

  • Registry Fix, Patch upgrades, Virus troubleshooting, Security & Encryption

  • network collaborations & VPN troubleshooting (TCP/IP, OSI, network devices & carriers)

  • busy ICT Service Desk environment

  • English communication skills

Responsibilities:

  • international voice-based technical support calls

  • IT incidents, hardware/software, and network issues

  • Document, escalate, and track incidents in the ticketing system.

  • SLA timelines

  • Collaborate with L2/L3 teams for complex issues.

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