Technical Support (Service Desk International Voice) WHITE HORSE MANPOWER CONSULTANCY (P) LTD

1.0 - 5.0 years

0 - 0 Lacs

bangalore

On-site

Job Description (JD): We are looking for experienced Technical Support / Service Desk Executives (International Voice) to provide remote IT support for global clients. The ideal candidate will have hands-on experience in troubleshooting desktops, laptops, operating systems, applications, and networks in a 24x7 Service Desk environment . Position: Technical Support / Service Desk (International Voice) Location: Bangalore Salary: Up to 4.25 LPA Contact Numbers: 8494849452 / 9743779000 / 8884572015 / 8884499448 Mandatory Requirements (Experienced Candidates Only): 13 years experience in Service Desk / Tech Support (International Voice process). Hands-on in providing remote support for: Laptops / Desktops / LAN Issues / Applications / Mobile Devices (iOS, Android, Windows). Strong troubleshooting skills in: Operating Systems (Windows XP10) , browsers, MS Office suite, O365, Outlook (20132019), Skype for Business, Microsoft Teams, SharePoint, OneDrive. Familiar with Registry Fix, Patch upgrades, Virus troubleshooting, Security & Encryption . Intermediate knowledge of network collaborations & VPN troubleshooting (TCP/IP, OSI, network devices & carriers) . Prior experience working in a busy ICT Service Desk environment with diagnostic & resolution expertise. Excellent English communication skills (international voice exposure is mandatory). Responsibilities: Handle international voice-based technical support calls . Diagnose & resolve IT incidents, hardware/software, and network issues remotely. Document, escalate, and track incidents in the ticketing system. Deliver within SLA timelines while ensuring high customer satisfaction. Collaborate with L2/L3 teams for complex issues.

Posted 1 week ago

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