Posted:5 hours ago|
Platform:
Work from Office
Full Time
Provide tech support via email, chat, and phone
Resolve issues in web protocols, networking, system admin (Windows/Linux), APIs, SQL, and email delivery
Analyze logs and use CLI for troubleshooting
Document cases accurately
Handle escalations with internal teams
Improve support processes and knowledge base
Mentor junior staff
Participate in on-call support
Familiarity with Google Workspace (GWS) and Google Cloud Platform (GCP).
Experience with BigQuery, cloud migration tools/processes.
Exposure to scripting languages like Python, JavaScript, HTML.
Relevant certifications are a plus:
CompTIA Network+, Security+, Linux+
Microsoft Certified: Azure Administrator Associate
Google Cloud Certified Associate Cloud Engineer
Bachelor's Degree in Computer Science / IT / Engineering.
2 6 years of experience in technical customer support.
Strong analytical, troubleshooting, and communication skills.
2coms
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