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JPMorgan Chase Bank
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Technology Support III

Technology Support III

JPMorgan Chase Bank

1 - 6 years

20 - 25 Lacs

Bengaluru

Posted:4 months ago| Platform:

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Skills Required

Automation Change management HP data protector SAT Cloud Infrastructure Continuous improvement Information technology Operations Business operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Propel operational success with your expertise in technology support and a commitment to continuous improvement.

As a Technology Support III team member in Infrastructure Platforms - Data Protection and Recovery Product Line, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
Supports the day-to-day maintenance of the firm s systems to ensure operational stability and availability
Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills

3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
Experience in observability and monitoring tools and techniques
Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
Available for one of these applicable shifts with some flexibility to ensure teams 24x7 coverage Sun-Thu morning or evening ; Tue-Sat morning or evening

Preferred qualifications, capabilities, and skills

Experience with one or more general purpose programming languages and/or automation scripting
Experience with enterprise data protection products such as Cohesity or Commvault
Working understanding of public cloud

Propel operational success with your expertise in technology support and a commitment to continuous improvement.

Job responsibilities

Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
Supports the day-to-day maintenance of the firm s systems to ensure operational stability and availability
Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills

3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
Experience in observability and monitoring tools and techniques
Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
Available for one of these applicable shifts with some flexibility to ensure teams 24x7 coverage Sun-Thu morning or evening ; Tue-Sat morning or evening

Preferred qualifications, capabilities, and skills

Experience with one or more general purpose programming languages and/or automation scripting
Experience with enterprise data protection products such as Cohesity or Commvault
Working understanding of public cloud

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Technology Support III