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Technical Support Professional

Technical Support Professional

IBM

0 years

0 Lacs

pune maharashtra india

Posted:2 weeks ago| Platform:

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Skills Required

support design code technology spectrum storage software fusion research linux network integration troubleshooting analysis configuration resolve schedule engineering programming java debugging scripting python javascript perl communication development unix mobile git github intellij

Work Mode

Remote

Job Type

Full Time

Job Description

Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role And Responsibilities

The IBM Spectrum Storage Software Support team is supporting complex integrated storage products end to end, including Storage Scale, Storage Fusion, Storage Insight, Storage Scale System. This position involves working with our IBM customers remotely, which are some of the world’s top research, health care and technology providers. The candidates must be able to assist with operating systems (Linux), Distributed Files System, Storage and network integration issues. They will work in a virtual environment working with colleagues around the globe and will be exposed to many different types of technologies.

Responsibilities

Provide remote troubleshooting and analysis assistance for usage and configuration questions
Review diagnostic information to assist in isolation of a problem cause (which could include assistance interpreting traces and dumps)
Identify known defects and fixes to resolve problems
Develops best practice articles and support utilities to improve support quality and productivity
Respond to escalated customer calls, complaints, and queries
The job will require flexible schedule to ensure 24x7 support operations and weekend on-call coverage, including taking shift to cover North America working hours

Required Technical And Professional Expertise

Passion to pursue career path in Computer Engineering or Computer Science
Fundamental education in software design and/or test
Computer Architecture
Knowledge of any programming languages: C, C++, Java, Assembly
Good debugging skills
Scripting knowledge: Python, JavaScript, Perl, Bash, etc
Strong Communication Skills

Preferred Technical And Professional Experience

Development knowledge of Unix/Linux kernel functionality
Knowledge of LAN drivers
FPGA experience
Experience in embedded systems development
Knowledge of web and mobile application development
Tools (Git/GitHub, IntelliJ, etc.)

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Technical Support Professional