Technical Support

Provide end-to-end technical support for biometric and access control systems, including installation, configuration, firmware upgrades, and troubleshooting. Assist in the setup, maintenance, and diagnosis of network equipment, including routers, switches, firewalls, and wireless APs. Offer technical support for POS systems (hardware/software), including printers, scanners, and billing software. Configure, monitor, and troubleshoot CCTV/IP surveillance systems (DVRs/NVRs, IP/Analog cameras, remote monitoring). Support integration and troubleshooting of home/building automation systems, including sensors, controllers, and centralized control units. Provide remote and on-site technical assistance to customers and field teams. Coordinate with vendors and internal departments for escalations or advanced troubleshooting. Document technical issues and solutions in the ticketing system or knowledge base. Conduct product training, demonstrations, and onboarding sessions for clients and junior staff. Maintain up-to-date knowledge on supported products, technologies, and industry trends. Need excellent communication skills in English Knowledge in Hindi and Tamil will be an added advantage Experience : 1 to 2 years Qualification : Degree/Diploma Job Type: Full-time Pay: ₹25,000.00 - ₹50,000.00 per month Benefits: Health insurance Provident Fund Shift: Day shift Work Days: Monday to Friday Education: Diploma (Preferred) Language: English (Preferred) Work Location: In person