Technical Support Executives

1 - 6 years

2 - 6 Lacs

Posted:None| Platform: Naukri logo

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Job Type

Full Time

Job Description

International Voice Process Technical Support (US Telco Project | Night Shift | Noida)
International Voice Process Technical Support (US Telco Project | Night Shift | Noida) - Spino International Voice Process Technical Support (US Telco Project | Night Shift | Noida) Join Spino Inc. A Global Innovation Hub!

Location:

Noida (Both Side Cab Provided)

Shift:

US Shift (24 7, Primarily Night Shifts)

Experience Required:

Minimum 1 Year in International Voice Process (Technical Support)

Qualification:

Any Graduate (Preferably Technical Background)
We are hiring

Technical Support Executives

for a leading

US-Based Telecom Project

in Noida. If you have excellent communication skills, a passion for technology, and experience in resolving customer queries over the phone, this is the perfect opportunity for you!

Key Responsibilities:

  • Handle inbound voice calls from US-based customers regarding technical queries.
  • Diagnose and troubleshoot

    internet connectivity, telecom, and networking issues

    .
  • Coordinate with internal teams for quick and accurate issue resolution.
  • Proactively escalate unresolved cases and ensure customer satisfaction.
  • Maintain accurate records of customer interactions in the CRM.
  • Required Skills:

    verbal and written English communication

    Good knowledge of

    computer networking

    and telecom basics.
    Proficiency in

    MS Office

    (Word, Excel, PowerPoint).
  • Ability to multitask, work in a fast-paced environment, and deliver results within deadlines.
  • Attractive Salary + Night Shift Allowances

    Both Side Cab Facility

    as per company policy
    Opportunity to work on a

    global telecom project

    Career growth skill enhancement programs

  • Split week-offs and paid holidays as per company norms
  • Ideal Candidate Profile:

  • Minimum 1 year of experience in

    International Voice Process (Technical Support)

    .
  • Tech-savvy and customer-focused with a positive attitude.
  • Flexible to work in a

    24 7 rotational shift (mainly night shifts)

    .
  • Immediate joiners preferred
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