Technical Support Executive

3 years

0 Lacs

Posted:8 hours ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

About Worksent

WorkSent, formerly known as Eynetech, is a trusted support partner to various service providers such as MSPs, MSSPs, ISPs, Datacenters, and SaaS companies. With a journey beginning in 2015, our mission is to empower service providers by offering cost-efficient service packages. We have earned the trust of over 60+ satisfied clients globally through our dedication to excellence.


Role:

Experience:

Location:


Technical Support Executive


Key Responsibilities:

  • Provide technical support and resolve end-user issues efficiently.
  • Troubleshoot and resolve problems across various desktop operating systems.
  • Manage and administer

    Active Directory

    and

    Office 365 User Accounts

    .
  • Assist users with

    Microsoft Office applications

    such as Outlook, Word, and OneDrive.
  • Handle customer interactions effectively, including through

    international voice support

    .
  • Ensure timely and accurate documentation of issues and resolutions.
  • Work collaboratively with internal teams to ensure smooth IT operations.



Requirements:

  • 0–3 years of experience in end-user support or IT helpdesk.
  • Strong

    verbal and written communication

    skills.
  • Proficiency in troubleshooting desktop operating systems.
  • Technical knowledge in resolving end-user issues.
  • Familiarity with

    Microsoft Office 365

    suite and related tools.
  • Willingness to work in

    rotational shifts

    within a 24-hour operation.




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