Posted:18 hours ago|
Platform:
Work from Office
Full Time
Company Overview:
Online PSB Loans is a digital credit infrastructure company focused on automating and digitizing lending for both borrowers and lenders. It aims to solve challenges in credit distribution for MSMEs and retail borrowers. The company is expanding its digital footprint and diversifying into various industry segments.
Website: https://www.opinnovate.com
Location : Ahmedabad
Position: Tech Support Executive
Experience: 1-2 years
Broad Responsibilities:
A Tech Support Executive provides technical assistance to customers facing issues with software, platforms, or other technical products. The role primarily involves troubleshooting and resolving technical
problems.
Qualifications:
• BCA/B. Tech and above
Required Skills:
• MySL Database
• Core Java
• Add-on: Basic knowledge of Spring MVC or Spring Boot Key
• Oracle Database and basic knowledge of Linux
Responsibilities:
• Provide technical support via phone, email, or chat.
• Troubleshoot issues related to software and platforms.
• Document customer issues and solutions in a ticketing system.
• Collaborate with other technical teams to resolve complex problems.
• Research and identify solutions to new technical challenges.
• Maintain and update technical documentation and knowledge base.
• Escalate unresolved issues to higher-level support teams.
• Deliver excellent customer service to ensure satisfaction.
Online Psb Loans
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