Company Description WorkSent, formerly known as Eynetech, is a Support partner to Managed Service Providers, Managed Security Service Providers, Internet Service Providers, Datacenters, and SaaS companies. Our mission is to empower service providers through strategic location advantages, exceptional technological expertise, and a dedicated team of skilled technicians. With over 60 satisfied clients worldwide, we are committed to excellence. Role Description We are looking for a highly motivated and experienced Business Development Manager to join our team. This leadership role requires a strong background in international sales and a proven track record of driving revenue growth in global markets. Role: Business Development Manager Location: Infopark, Kochi Experience: 5+ years Key Responsibilities: • Lead and manage the sales team to ensure that sales targets are achieved, and revenue growth is maximized. • Develop and implement effective sales strategies for international markets, with a focus on North America. • Build and nurture relationships with key clients, focusing on long-term business success. • Represent the company at international business events, conferences, and client meetings. • Motivate, guide, and mentor the sales team, ensuring their professional growth and high performance. • Monitor the performance of the sales team and make adjustments to sales strategies when necessary. • Collaborate with marketing, services, and other departments to align sales strategies and improve customer satisfaction. • Stay updated on market trends, competitor strategies, and customer feedback to refine and improve sales tactics. Qualifications and Skills: • A minimum of 5+ years of experience in international sales, with a proven ability to manage and grow sales in global markets. • Experience working in a product-based or service-based company. • Hands-on experience in leading a sales team, driving motivation, and ensuring high performance. • Demonstrated experience in dealing with North American customers and understanding their business environment. • Strong communication, negotiation, and relationship-building skills. • Ability to travel frequently and attend business events and client meetings globally. • Candidates with US visa is highly preferred.
About Worksent WorkSent, formerly known as Eynetech, is a trusted support partner to various service providers such as MSPs, MSSPs, ISPs, Datacenters, and SaaS companies. With a journey beginning in 2015, our mission is to empower service providers by offering cost-efficient service packages. We have earned the trust of over 60+ satisfied clients globally through our dedication to excellence. Role: Technical Support Executive Experience: 0 – 3 Years Location: Infopark, Kochi We are looking for a Technical Support Executive to provide exceptional technical assistance and end-user support. The ideal candidate will possess strong troubleshooting skills, excellent communication abilities, and the flexibility to work in a 24x7 environment. Key Responsibilities: Provide technical support and resolve end-user issues efficiently. Troubleshoot and resolve problems across various desktop operating systems. Manage and administer Active Directory and Office 365 User Accounts . Assist users with Microsoft Office applications such as Outlook, Word, and OneDrive. Handle customer interactions effectively, including through international voice support . Ensure timely and accurate documentation of issues and resolutions. Work collaboratively with internal teams to ensure smooth IT operations. Requirements: 0–3 years of experience in end-user support or IT helpdesk. Strong verbal and written communication skills. Proficiency in troubleshooting desktop operating systems. Technical knowledge in resolving end-user issues. Familiarity with Microsoft Office 365 suite and related tools. Willingness to work in rotational shifts within a 24-hour operation.