Technical Support Executive

You are urgently hiring Technical Support Executives with experience in handling US-based customers. In this role, you will be responsible for diagnosing hardware and software issues, providing step-by-step assistance, and ensuring complete customer satisfaction. Your key responsibilities will include providing first-level support for laptops, desktops, Windows OS, routers, and email configuration. Additionally, you will need to log, categorize, and escalate issues as necessary, deliver accurate solutions efficiently over the phone or chat, and follow up with customers to ensure issue resolution. To excel in this role, you must possess excellent English communication skills, the ability to multitask and stay organized in high-pressure environments, and previous experience with US clients would be a strong advantage. The ideal candidate should be a graduate (Bachelors preferred) with a minimum of 1 year of experience in technical support. The salary offered includes a 10-15% hike and is negotiable based on experience and skills. This is a full-time, permanent position with a fixed night shift schedule (6 days/week with Sunday fixed off). Fluency in English is preferred, and the work location is in person in Mohali, India.,