Technical Support Executive

Job Title: Technical Support Executive

Company: ipshopy.com
Job Type: Full-time | Permanent
Vacancies: 10
Salary: ₹10,000/- to ₹20,000/- (Salary is negotiable for the right candidates)
Contact: hr.ipshopy@gmail.com | 7219525259 | 9342525252

Location: ipshopy, Dnyanpeeth Campus, T-18, Software Technology Park of India (STPI), Opposite Garware Stadium, Naregaon Road, Cidco, Chhatrapati Sambhajinagar (Aurangabad), Maharashtra – 431006

About ipshopy.com:

ipshopy.com is a fast-growing e-commerce platform designed to help small and medium businesses establish and scale their online stores. We offer user-friendly tools, strong support, and a reliable digital infrastructure for merchants across industries. To continue offering top-tier service, we're hiring a Technical Support Executive to assist our customers with technical issues and ensure a smooth platform experience.

Job Summary:

The Technical Support Executive will be responsible for resolving customer technical queries, troubleshooting issues with online store setup, integrations, and guiding users through technical processes. This role combines strong communication skills with basic tech knowledge to support our clients efficiently and professionally.

Key Responsibilities:

• Provide technical support to customers via chat, email, and phone
• Troubleshoot issues related to website setup, hosting, domain configuration, payment gateways, and third-party integrations
• Guide users step-by-step through problem-solving processes
• Escalate unresolved issues to the technical or development team with detailed documentation
• Maintain accurate logs of support requests, solutions, and follow-ups
• Assist with testing and feedback collection for new platform features
• Contribute to knowledge base articles and support documentation
• Ensure timely and professional responses to customer inquiries

Qualifications:

• Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience)
• 1 years of experience in technical support, help desk, or customer success roles
• Good understanding of website hosting, domain setup, and basic HTML/CSS
• Familiarity with e-commerce platforms (e.g., Shopify, WooCommerce, Wix)
• Strong problem-solving and communication skills
• Ability to multitask, stay organized, and work in a fast-paced environment

How to Apply

Interested candidates should send their updated resume along with a cover letter to hr.ipshopy@gmail.com. You can also contact us at 7219525259 or 9342525252 for more details.

We are excited to have you join us in helping ipshopy.com grow and thrive in the digital world!

ipshopy.com is an Equal Opportunity Employer. We are committed to creating an inclusive and diverse work environment for all employees.

Job Type: Full-time

Pay: ₹10,000.00 - ₹20,000.00 per month

Benefits:

• Provident Fund

Language:

• English (Preferred)

Work Location: In person