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Technical Support Executive

Technical Support Executive

Firstsource

1 - 3 years

2 - 4 Lacs

bengaluru

Posted:5 hours ago| Platform:

Apply

Skills Required

customer support international technical support technical voice process international voice process uk process international voice voice support international bpo international calling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title:

Location:

About the Role:

Key Responsibilities:

Handle inbound calls and provide product-based assistance to UK customers.
Troubleshoot broadband, Wi-Fi, and LAN issues effectively.
Guide customers through step-by-step solutions in a clear and professional manner.
Ensure high levels of customer satisfaction and issue resolution.
Maintain records of customer interactions and solutions provided.

Requirements:

Good understanding of broadband, Wi-Fi, and LAN basics.
Strong problem-solving and troubleshooting skills.
Excellent communication skills in English (both verbal and written).
Ability to work in UK shift timings.
Immediate joiners preferred.

Perks & Benefits:

Attractive salary up to 4.2 LPA.
Cab facility for pickup and drop.
Opportunity to work with a global product-based support process.

Interested can reach out to Bhanumathi.bbb@sourcepointmortgage.com

Disclaimer:

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