Technical Support Engineer

Job title:

Location:

Key Responsibilities:

• Handle client calls and emails related to VoIP, PBX, internet, and phone system issues.
• Configure PBX systems (Asterisk, Vicidial, GoAutoDial) for new clients.
• Port phone numbers and manage remote installations of VoIP and internet services.
• Provision and set up IP phones and new phone systems.
• Follow up on support tickets to ensure timely resolution.
• Create, manage, and document support tickets as per SOP.
• Coordinate with on-site technicians for system deployments and troubleshooting.
• Install, maintain, and upgrade software for IP cameras.
• Perform troubleshooting using tools like Wireshark and Tcpdump.
• Maintain and manage systems like Dialer, VoIP, FTP Server, WatchGuard, VPN, Firewalls, Routers & Switches.
• Perform server and network maintenance (Windows Server, Linux/CentOS).
• Write and maintain documentation for recurring issues and resolutions.

Required Skills:

• Excellent verbal and written communication skills.
• 3+ years of experience in Vici dialer and GoAuto Dialer.
• Strong analytical and problem-solving skills.
• Highly organized with strong documentation habits.
• Ability to work under pressure and handle multiple tasks.
• Self-starter and critical thinker who actively seeks solutions.
• Willingness to work outside core hours for emergency support.
• Must have access to High-speed internet (10Mbps or higher), Functional computer, Quiet work environment

𝗥𝗲𝗮𝗱𝘆 𝘁𝗼 𝗴𝗿𝗼𝘄 𝘄𝗶𝘁𝗵 𝘂𝘀?

Apply now at reetika.g@tgcstaffing.com or WA 8854055379 with your #resume and a quick note on why you're the right fit for this role.