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Technical Support Engineer

0 - 2 years

2 - 5 Lacs

Noida

Posted:1 day ago| Platform: Naukri logo

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Skills Required

Windows OS Web conferencing tools G Suite HTTP JIRA Freshdesk Slack Zoho Google Suite Zoom Zendesk Mac OS Google Apps

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Role & responsibilities

  • • Provide timely and accurate resolution of customer and technical queries related to web conferencing platforms
  • • Troubleshoot common issues involving meeting access, audio/video connectivity, recording playback, and user account concerns.
  • • Guide users through standard configuration and usage processes for optimal product experience.
  • • Handle inbound support cases via chat, email, or phone in accordance with defined SLAs.
  • • Escalate complex or unresolved issues to Tier 2 support with detailed documentation.
  • • Collaborate closely with internal teams to identify patterns, emerging issues, and share customer feedback.
  • • Assist with creation and maintenance of knowledge base content, FAQs, and customer documentation.

Required Skills & Experience:

  • • 02 years of experience in a technical support or customer service role, preferably in a SaaS or collaboration tools environment.
  • • Strong verbal and written communication skills.
  • •

    Good understanding of web conferencing technologies, browser settings, plug-ins, and general internet troubleshooting.

  • • Familiarity with operating systems (Windows, macOS), browsers (Chrome, Firefox, Edge), and basic network connectivity

    .
  • • Excellent problem-solving skills with the ability to think logically and empathize with customer challenges.
  • • Willingness to work in

    rotational shifts

    and adapt to a fast-paced, global support environment.

Nice to Have:

  • •

    Exposure to any similar web conferencing platforms.

  • • Basic knowledge of networking (HTTP/S, ports, proxies), LMS integrations, or SSO concepts.


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Teamware Solutions
Teamware Solutions

IT Services and IT Consulting

Chennai Tamilnadu

1001-5000 Employees

811 Jobs

    Key People

  • John Doe

    CEO

  • Jane Smith

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