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Technical Support Engineer

2 - 5 years

3 - 6 Lacs

Posted:1 day ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Technical Support Executive

Rotational Shift - After 3M they will rotate the shift

  • Must be a technical graduate
  • At least 2 years of progressive experience diagnosing and resolving problems in a complex software

environment

  • Technical Support or implementation experience, supporting enterprise software solutions, ideally in a

SaaS environment

  • Excellent organizational skills -ability to prioritize, lead, multi-task and execute projects involving

multiple departments.

  • Superior communications skills (presentation, written, and verbal) and demonstrable ability to

communicate effectively with all levels of professional staff. Ability to explain complex concepts simply.

  • Excellent analytical skills and ability to navigate challenging situations in a professional manner.
  • Ability to multi-task and perform effectively under pressure
  • Experience in one or more of the following additional areas: Database technology (SQL); Web

technology (HTML, JavaScript, CSS, XML, PHP), Networking Technologies (TCP/IP, DNS)

  • Fluency in multiple languages a plus.
  • General cultural awareness, particularly for agents who are supporting customers in region other than

the one theyre located in (e.g. ability to detect & understand different regional accents, general

knowledge of what the capital of the country is, the main cities or regions etc. to avoid having to make

spelling requests to customers)

MS Dynamics, SFDC CRM , Splunk, Okta , Added advantage

SSO (single Sign on ) is mandate


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Teamware Solutions
Teamware Solutions

IT Services and IT Consulting

Chennai Tamilnadu

1001-5000 Employees

811 Jobs

    Key People

  • John Doe

    CEO
  • Jane Smith

    CTO

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