zenda

Company Background: zenda is a financial technology partner to schools, colleges & nurseries, building products exclusively for the education sector. It helps institutions improve collection efficiency, digitize all payments and offers flexibility to parents. Launched in 2021, zenda is present in 40% of all UAE K-12 schools and ~600 schools across markets, serving 150,000+ parents across UAE, India and Qatar, and on track to process USD 600M+ in transactions this academic year. We are grateful for the positive traction that we have received, including with premium networks such as Nord Anglia, Cognita, Repton, ISP, etc. We are actively launching across KSA, Bahrain, Singapore and other markets over 2024. zenda is backed by leading VCs including the $1.5bn Saudi Technology Venture, Global Founders Capital, COTU, Venture Souq etc, and is seamlessly integrated with more than 45 local, regional and global SIS/ERP systems. We are expanding our teams aggressively across functions in the UAE and India, are looking for talent professionals with an entrepreneurial mindset and the passion to create disruptive businesses. HR & Administration Executive Location - Delhi This is a role for a bright young professional in the capacity of an administrative assistant who will help provide administrative support across multiple functions such as HR, administration, and compliance. Responsibilities : Manage people records on the HR system including, offer letters, employment contracts, and other documents, and ensure they are up to date. Coordinate on issuance and digital signature of documents such as offer letters, employment agreements, experience letters, etc., and coordinate on exit formalities. Schedule induction sessions for new employees. Support in the procurement and monitoring of company assets such as laptops etc. Review and provide support on employee expense claim management as per approved policy. Follow up and monitor for signature, storage, and completeness of customer contracts. Handle general office administration tasks, including coordinating across teams, with vendors and third parties. Requirements : 3-4 years of experience in HR, compliance, and admin roles. Strong organizational skills and attention to detail. Ability to multitask and work diligently across different teams. Proficiency in HR software and MS Office/Google Sheets is a must. Prior experience in working with startups is a plus. Show more Show less

Company Background: zenda is a financial technology partner to schools, colleges & nurseries, building products exclusively for the education sector. It helps institutions improve collection efficiency, digitize all payments and offers flexibility to parents. Launched in 2021, zenda is present in 40% of all UAE K-12 schools and ~600 schools across markets, serving 150,000+ parents across UAE, India and Qatar, and on track to process USD 600M+ in transactions this academic year. We are grateful for the positive traction that we have received, including with premium networks such as Nord Anglia, Cognita, Repton, ISP, etc. We are actively launching across KSA, Bahrain, Singapore and other markets over 2024. zenda is backed by leading VCs including the $1.5bn Saudi Technology Venture, Global Founders Capital, COTU, Venture Souq etc, and is seamlessly integrated with more than 45 local, regional and global SIS/ERP systems. We are expanding our teams aggressively across functions in the UAE and India, are looking for talent professionals with an entrepreneurial mindset and the passion to create disruptive businesses. Technical Support Engineer Location - Bangalore/Kochi Responsibilities: Provide expert technical support to the customer support team and clients via phone, email, chat, or ticketing systems. Collaborate with development teams to escalate complex technical issues, including providing detailed bug reports. Debug and reproduce customer-reported issues to identify root causes and deliver effective solutions. Guide customers through troubleshooting steps to resolve technical problems efficiently. Identify and prioritize critical issues, escalating them to the appropriate teams for resolution. Maintain thorough documentation of customer interactions and solutions provided. Work closely with cross-functional teams to resolve complex technical challenges. Deliver product training and technical assistance to clients as needed. Stay informed about product updates, patches, releases, and technical specifications to ensure accurate and timely support. Monitor system performance, proactively identifying potential issues and areas for improvement. Continuously update knowledge on product features, enhancements, and technical specifications. Requirements: Bachelor’s degree in Computer Science, Information Technology, or a related field. 1-2 years of experience in technical support or a related role. Strong technical background with excellent troubleshooting, analytical, and problem-solving skills. Basic knowledge of Java , Spring , and Hibernate is preferred. Experience working with MySQL or similar SQL databases, with proficiency in writing queries. Excellent communication skills with the ability to collaborate effectively with both engineering and customer-facing teams. Ability to thrive in a fast-paced, team-oriented environment. A customer-focused mindset with a strong passion for delivering exceptional service.