Technical Support Engineer

Role Overview: You will be responsible for providing basic troubleshooting support for Desktops and Laptops with Software, having good Emailing Skills with knowledge of using Outlook, and understanding how Windows and Linux environment work. Your primary duties will include observing and reporting Incidents within SLA, monitoring and Incident Management, handling multiple support tickets, and providing Desktop Support & Helpdesk Support. Key Responsibilities: - Demonstrating basic troubleshooting knowledge in Desktops and Laptops with Software - Understanding SLA and its criticality - Utilizing good Emailing Skills with knowledge of using Outlook - Observing and Alerting Threshold Violations - Monitoring and Incident Management - Reporting Incidents within SLA - Following escalation process - Being attentive and vigilant in observing incidents through various monitoring tools - Ability to multi-task and handle multiple support tickets simultaneously - Providing complete knowledge of Desktop Support, including Desktops, Laptops & Printers - Handling IT Incidents and Tickets - Demonstrating adequate Customer Handling Skills over the phone and onsite - Utilizing experience in IT support desk tools for added advantage Qualification Required: - Diploma or Degree from Engineering or Graduation from Computers field - MCSA certification Additional Details: No additional details provided in the job description.,