4 Escalation Process Jobs

As a Support Engineer with experience in maintaining and supporting solutions in a Cloud based environment (GCP or AWS), you will be responsible for ensuring the smooth operation of monitoring tools such as ELK, Dynamiter, Cloud watch, Cloud logging, Cloud Monitoring, New Relic. Your primary focus will be to implement and maintain monitoring and self-healing strategies to proactively prevent production incidents. You will also be required to conduct root cause analysis of production issues and design on call and escalation processes. In addition, you will participate in the design and implementation of serviceability solutions for monitoring and alerting, as well as debugging production issues across services and levels of the stack. Collaborating closely with the platform engineering team, you will help establish and improve production support approaches and participate in defining SLIs and SLOs to demonstrate efficiency and value to business partners. Your responsibilities will also include interacting and testing APIs, participating in Out-of-business-hour deployments and support on rotation with team members, and being familiar with agile development techniques. L3 Support experience is considered an asset for this role. In return, we offer competitive salaries, comprehensive health benefits, flexible work hours, remote work options, professional development and training opportunities, and a supportive and inclusive work environment.,

Teamware Solutions is seeking a highly skilled and experienced Cyber Security Analyst - MSS - Endpoint Security E4 to bolster our Managed Security Services (MSS) operations. In this senior role, you'll be instrumental in protecting client endpoints, leading complex investigations, and proactively defending against advanced persistent threats, ensuring the highest level of endpoint security posture for our diverse client base. Key Responsibilities Lead advanced endpoint security monitoring, threat detection, and incident response activities within a Managed Security Services (MSS) environment. Conduct in-depth analysis of security alerts, logs, and forensic data from Endpoint Detection and Response (EDR) / Extended Detection and Response (XDR) platforms. Perform complex malware analysis, forensic investigations , and root cause analysis for endpoint-related security incidents. Develop, optimize, and fine-tune endpoint security policies, rules, and configurations across various EDR/Antivirus solutions. Provide L3/L4 escalation support and guidance to junior analysts, mentoring and contributing to their skill development. Proactively hunt for threats on client endpoints using advanced tools and techniques. Create detailed incident reports, post-mortems, and provide actionable recommendations for remediation and prevention. Stay current with the latest endpoint security threats, vulnerabilities, and industry best practices. Collaborate with clients and internal teams to enhance security posture and deploy new endpoint security initiatives. Qualifications Proven extensive experience (typically 7+ years) in a Cyber Security role with a strong focus on Endpoint Security and Managed Security Services (MSS) , including significant L3/L4 support experience. Skills Required: Expert-level proficiency with leading EDR/XDR platforms (e.g., CrowdStrike, Microsoft Defender for Endpoint, SentinelOne, Carbon Black, Palo Alto Networks Cortex XDR). Deep understanding of endpoint operating systems (Windows, Linux, macOS) and common attack vectors. Extensive experience in incident response methodologies specific to endpoint compromise. Proficiency in forensic analysis techniques and tools for endpoint investigations. Strong knowledge of malware analysis concepts and anti-malware technologies. Experience with SIEM platforms (e.g., Splunk, Microsoft Sentinel) for integrating endpoint data. Excellent analytical, problem-solving, and communication skills to articulate complex security issues. Relevant advanced cybersecurity certifications (e.g., SANS GCFE, GCFA, GCIH, CySA+, SC-200, SC-300, SC-400, SC-900). Preferred Skills: Experience with scripting languages (e.g., Python, PowerShell) for automation and data analysis. Knowledge of cloud security concepts and endpoint protection in cloud environments. Familiarity with threat intelligence frameworks (e.g., MITRE ATT&CK). Prior experience in a client-facing MSS role.

We have immediate openings for FS Lead critica. JD: FS Lead critical skills required are how to set governance, govern over transition /KT progress, ensure vendor is allocating right leads/next level organisation, ensure contractual SLA and supporting KPIs are measured and monitored, Establish Escalation process, Establish customisation for VIP/Site specific needs/ Engineering needs.

The Opportunity: Workers provided by an employment or temp agency for a limited period of time on a fill-in basis or for a finite project. The Opportunity: The purpose of the role is to manage the day to day team operation across multiple business units, within MEA. To ensure all individuals KPIs and service levels are met, and providing day to day collaboration across multiple business units for timely shipments, and daily billing. What we're looking for: Experience: Minimum 2 years in Freight & logistics, Export Key Skills: Business & financial awareness International trade experience Knowledge & experience of Letters of credit Hazardous awareness training KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES (Those necessary to achieve conformity of products and services) Customer Centric with strong business and financial awareness. Professional and effective communication across all levels of the business. Demonstrates innovation and organisational agility. Self-motivated and demonstrates flexible, results orientated initiative. Decisive and highly successful in driving proven business performance. High level of computer literacy with experience of SAP, Excel, PPT. You are fluent in French and English, both written and spoken How you'll thrive and create an impact: To identify and meet customers business requirements. Providing solutions. To develop a holistic relationship with the business functions within MEA, including warehouses/CDCs To make a positive contribution to the monthly sales and gross margin targets. To ensure that the daily/weekly reporting is carried out, for shipments in process, including following the escalation process for shipments on hold. Identify and/or manage business driven projects to successful completion. Being involved in providing the forecast, highlighting the risks, and working with the team to meet business expectations Collaborate with commercial and operations departments to validate and process transactions accurately and efficiently. Building relationships with all warehouse functions across multiple BU