9 Escalation Process Jobs

We are seeking a Senior Escalation Executive to manage and resolve high-priority customer complaints and escalations. The ideal candidate will be responsible for driving resolution across internal teams, ensuring customer satisfaction Required Candidate profile Graduate in any discipline; preferred: specialization in business, communication, or related fields Strong verbal and written communication skills in English (regional language proficiency is a plus)

We are seeking a Senior Escalation Executive to manage and resolve high-priority customer complaints and escalations. The ideal candidate will be responsible for driving resolution across internal teams, ensuring customer satisfaction Required Candidate profile Graduate in any discipline; preferred: specialization in business, communication, or related fields Strong verbal and written communication skills in English (regional language proficiency is a plus)

Department: Customer Support / Escalation Job Type: Full-time Location: Mahadevpura, Bangalore Shift: Day Process Type: Domestic Job Summary: We are looking for a skilled and experienced Level 2 Customer Support Specialist to handle escalated and complex voice-based customer queries. As an L2 support executive, you will work closely with frontline agents (L1), resolve advanced issues, and ensure customer satisfaction through effective troubleshooting and resolution. Key Responsibilities: Handle escalated calls transferred from L1 support and ensure high-quality resolution. Resolve complex customer issues related to products, services, billing, or technical problems. Provide accurate and comp...

We are seeking a Senior Escalation Executive to manage and resolve high-priority customer complaints and escalations. The ideal candidate will be responsible for driving resolution across internal teams, ensuring customer satisfaction Required Candidate profile Graduate in any discipline; preferred: specialization in business, communication, or related fields Strong verbal and written communication skills in English (regional language proficiency is a plus)

The ideal candidate for this Full Time IT position located in Pune should possess basic troubleshooting skills for Desktops and Laptops along with Software. It is essential to have knowledge of SLA and its criticality, good Emailing Skills using Outlook, and a basic understanding of Windows and Linux environments. The responsibilities include observing and alerting Threshold Violations, monitoring and managing Incidents, reporting Incidents within the SLA, following the escalation process, being attentive and vigilant in observing incidents through monitoring tools, multitasking, handling multiple support tickets simultaneously, providing Desktop Support & Helpdesk Support, possessing comple...

As a Support Engineer with experience in maintaining and supporting solutions in a Cloud based environment (GCP or AWS), you will be responsible for ensuring the smooth operation of monitoring tools such as ELK, Dynamiter, Cloud watch, Cloud logging, Cloud Monitoring, New Relic. Your primary focus will be to implement and maintain monitoring and self-healing strategies to proactively prevent production incidents. You will also be required to conduct root cause analysis of production issues and design on call and escalation processes. In addition, you will participate in the design and implementation of serviceability solutions for monitoring and alerting, as well as debugging production issu...

Teamware Solutions is seeking a highly skilled and experienced Cyber Security Analyst - MSS - Endpoint Security E4 to bolster our Managed Security Services (MSS) operations. In this senior role, you'll be instrumental in protecting client endpoints, leading complex investigations, and proactively defending against advanced persistent threats, ensuring the highest level of endpoint security posture for our diverse client base. Key Responsibilities Lead advanced endpoint security monitoring, threat detection, and incident response activities within a Managed Security Services (MSS) environment. Conduct in-depth analysis of security alerts, logs, and forensic data from Endpoint Detection and Re...

We have immediate openings for FS Lead critica. JD: FS Lead critical skills required are how to set governance, govern over transition /KT progress, ensure vendor is allocating right leads/next level organisation, ensure contractual SLA and supporting KPIs are measured and monitored, Establish Escalation process, Establish customisation for VIP/Site specific needs/ Engineering needs.

The Opportunity: Workers provided by an employment or temp agency for a limited period of time on a fill-in basis or for a finite project. The Opportunity: The purpose of the role is to manage the day to day team operation across multiple business units, within MEA. To ensure all individuals KPIs and service levels are met, and providing day to day collaboration across multiple business units for timely shipments, and daily billing. What we're looking for: Experience: Minimum 2 years in Freight & logistics, Export Key Skills: Business & financial awareness International trade experience Knowledge & experience of Letters of credit Hazardous awareness training KNOWLEDGE, SKILLS, ABILITIES & CO...