We are looking for a highly skilled and experienced Technical Support Engineer to join our team at SOPAN INFOTECH PRIVATE LIMITED. The ideal candidate will have excellent technical skills and the ability to provide top-notch support to our customers.

Roles and Responsibility

Provide timely and effective technical support to customers via phone, email, or chat.
Troubleshoot and resolve complex technical issues efficiently.
Collaborate with internal teams to identify and implement solutions for customer requests and problems.
Develop and maintain comprehensive knowledge of our products and services.
Create and maintain technical documentation and training materials.
Participate in ongoing training and professional development to stay current with industry trends and best practices.

Job Requirements

Bachelor's degree in Computer Science, Information Technology, or related field.
Proven experience as a Technical Support Engineer or similar role.
Excellent problem-solving and analytical skills.
Strong communication and interpersonal skills.
Ability to work effectively in a fast-paced environment and prioritize tasks.
Familiarity with technical support tools and software.

Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

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Technical Support Engineer