Posted:20 hours ago|
Platform:
Work from Office
Full Time
About the Role:
We are looking for a skilled Technical Support Engineer to assist our clients with all aspects of technical support of our products and services. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a passion for helping customers succeed.
Responsibilities:
Troubleshooting Hardware Networking/OS related queries of our global customers Over Phone which involves working in different time zones .Diagnose and resolve software and hardware issues.Take calls from Global customers and initiate the right response to them, positively and professionallyWilling to work rotational shift(including night shifts) Excellent written & spoken communication skills
Qualifications:
Bachelor's degree in Computer Science, Information Technology, or related field.Strong understanding of computer systems, networks, and software applications.Excellent communication and interpersonal skills.Ability to work independently and as part of a team.Strong problem-solving skills and attention to detail.Knowledge of Networking is a plus.
*Mandatory Key Skills
Hardware Troubleshooting,Operating System Support,Customer Service,Technical Assistance,IT Support,products services,Technical Support*
Shashwath Solution
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