Technical Support Engineer

Are you a hands-on tech enthusiast who thrives on solving problems and keeping systems running smoothly? We're looking for a proactive professional to provide technical support, troubleshooting, and maintenance for all technology-related issues across the organization. In this role, you'll assist with installing, configuring, and upgrading hardware and software, while also training users, enhancing system security, and ensuring a secure, scalable, and efficient technology infrastructure.

Key Responsibilities:

• Infrastructure Management:

   Assist in managing IT infrastructure, including servers, networks, and storage devices.

• Software Installation and Upgrades:

   Ensure the timely installation, configuration, and upgrade of software applications and systems.

• System Maintenance:

   Install, configure, and maintain hardware and software systems to ensure optimal performance.

• Technical Support:

  Provide troubleshooting assistance for hardware, software, and network issues to end-users.

• Security Management:

   Implement and monitor security measures to protect the companys data and systems from breaches and other threats.

• Documentation:

  Maintain technical documentation, user manuals, and system configurations to ensure efficient operations.

• Training and Support:

   Provide training and support to employees regarding the use of technology and software tools.

• Collaboration:

   Work closely with other IT professionals, departments, and management to understand technical requirements and provide effective solutions.

• Monitoring and Optimization:

   Continuously monitor the health of systems and networks, performing proactive checks and optimizations to improve performance.
• Create a Laptop image for the Organization, install it on a new laptop, and maintain it.
• Assist with laptop issues across the Organization.
• Monitor the organization's mailbox for outgoing and incoming mail.

Skills and Qualifications:

• Technical Expertise:

  Strong understanding of various operating systems, hardware, software applications, and networking protocols.

• Problem-Solving Abilities:

   Strong analytical and troubleshooting skills to identify and resolve technical issues quickly.

• Security Awareness:

   Familiarity with cybersecurity practices and tools to safeguard systems and data.

• Communication Skills:

  Ability to explain technical concepts to non-technical users in a clear and accessible manner.

• Project Management:

  Experience in managing or assisting with IT projects, including system upgrades and migrations.

• Certifications:

  Certifications such as CompTIA A+, Network+, Microsoft Certified IT Professional (MCITP), Cisco Certified Network Associate (CCNA), or other relevant certifications may be required.

Education and Experience:

• Education:

   A Bachelors degree in Computer Science, Information Technology, or a related field (or equivalent experience).

• Experience:

   Typically 5+ years of experience in IT support.

Preferred Qualifications:

• Experience with cloud computing and services (e.g., AWS, Azure).
• Familiarity with virtualization technologies (e.g., VMware).
• Experience with coding or scripting languages such as Python, Bash, or PowerShell.

Benefits:

• Health Insurance, Accident Insurance.
• The salary will be determined based on several factors including, but not limited to, location, relevant education, qualifications, experience, technical skills, and business needs.

Additional Responsibilities:

• Participate in OrangePeople monthly team meetings, and participate in team-building efforts.
• Contribute to OrangePeople technical discussions, peer reviews, etc.
• Contribute content and collaborate via the OP-Wiki/Knowledge Base.
• Provide status reports to OP Account Management as requested.