2 Zohodesk Jobs

Are you a hands-on tech enthusiast who thrives on solving problems and keeping systems running smoothly? We're looking for a proactive professional to provide technical support, troubleshooting, and maintenance for all technology-related issues across the organization. In this role, you'll assist with installing, configuring, and upgrading hardware and software, while also training users, enhancing system security, and ensuring a secure, scalable, and efficient technology infrastructure. Key Responsibilities: Infrastructure Management: Assist in managing IT infrastructure, including servers, networks, and storage devices. Software Installation and Upgrades: Ensure the timely installation, configuration, and upgrade of software applications and systems. System Maintenance: Install, configure, and maintain hardware and software systems to ensure optimal performance. Technical Support: Provide troubleshooting assistance for hardware, software, and network issues to end-users. Security Management: Implement and monitor security measures to protect the companys data and systems from breaches and other threats. Documentation: Maintain technical documentation, user manuals, and system configurations to ensure efficient operations. Training and Support: Provide training and support to employees regarding the use of technology and software tools. Collaboration: Work closely with other IT professionals, departments, and management to understand technical requirements and provide effective solutions. Monitoring and Optimization: Continuously monitor the health of systems and networks, performing proactive checks and optimizations to improve performance. Create a Laptop image for the Organization, install it on a new laptop, and maintain it. Assist with laptop issues across the Organization. Monitor the organization's mailbox for outgoing and incoming mail. Skills and Qualifications: Technical Expertise: Strong understanding of various operating systems, hardware, software applications, and networking protocols. Problem-Solving Abilities: Strong analytical and troubleshooting skills to identify and resolve technical issues quickly. Security Awareness: Familiarity with cybersecurity practices and tools to safeguard systems and data. Communication Skills: Ability to explain technical concepts to non-technical users in a clear and accessible manner. Project Management: Experience in managing or assisting with IT projects, including system upgrades and migrations. Certifications: Certifications such as CompTIA A+, Network+, Microsoft Certified IT Professional (MCITP), Cisco Certified Network Associate (CCNA), or other relevant certifications may be required. Education and Experience: Education: A Bachelors degree in Computer Science, Information Technology, or a related field (or equivalent experience). Experience: Typically 5+ years of experience in IT support. Preferred Qualifications: Experience with cloud computing and services (e.g., AWS, Azure). Familiarity with virtualization technologies (e.g., VMware). Experience with coding or scripting languages such as Python, Bash, or PowerShell. Benefits: Health Insurance, Accident Insurance. The salary will be determined based on several factors including, but not limited to, location, relevant education, qualifications, experience, technical skills, and business needs. Additional Responsibilities: Participate in OrangePeople monthly team meetings, and participate in team-building efforts. Contribute to OrangePeople technical discussions, peer reviews, etc. Contribute content and collaborate via the OP-Wiki/Knowledge Base. Provide status reports to OP Account Management as requested.

REF70513W_2025147668 - Senior Program Analyst - WTS - Application Support - Retail Media Exp Mandatory The Frontline Product Support team provides L1 & L2 support for multiple critical applications. This role involves addressing issues reported or escalated by users or the Level 1 support team, monitoring applications for potential problems, and proactively resolving them. You will manage high-severity incidents, either independently or in collaboration with other teams, to ensure swift and effective resolution. Operating in a 24x7 environment, the team offers continuous support across all time zones, ensuring the reliability and stability of essential applications. Key Responsibilities: Diagnose, troubleshoot, and resolve complex issues across systems and applications. Managing daily workload to users receive the best possible service, always being aware of SLA s and issues impacting live services. Delivery of L1 and L2 application support services to client users to agreed Service Level Agreements. Manage high-severity incidents, minimizing downtime and coordinating with key stakeholders. Demonstrate strong problem-solving skills to diagnose and fix complex issues across various systems and applications. Ability to perform deep dives into logs, databases, and system metrics to determine the underlying cause of issues. Perform proactive monitoring and address alerts before escalation. Utilize monitoring tools to predict and prevent potential issues. Perform in-depth analysis to identify the root cause of recurring issues and provide recommendations for permanent fixes. Collaborate effectively with other teams, such as development, operations, and L3 support to resolve complex issues or deploy fixes. Engage with customers for in-depth technical discussions, particularly in resolving complex issues. Participate in post-mortem reviews to help improve future incident response. Maintain and update runbooks and troubleshooting documentation. Explain technical issues and resolutions clearly to non-technical stakeholders. Handle multiple tickets and incidents concurrently, especially during critical situations. Required Skills & Qualifications: Strong understanding of retail media support services and workflows. Excellent troubleshooting and analytical skills for diagnosing complex issues. Experience in ITIL-based support environments with strict SLA/OLA adherence. Experience in delivering exceptional, customer focused and service driven support delivery. Proficiency in ticketing systems like JIRA, ServiceNow, and ZohoDesk. Advanced SQL skills and experience with database tools (Oracle, PostgreSQL, SQL Developer, pgAdmin). Basic knowledge of IIS, Linux, and Windows server environments. Familiarity with cloud platforms (Azure, Google Cloud). Strong communication skills to explain technical details to non-technical audiences. Ability to work in 24x7 shifts, including night shifts and on-call rotations. Hands-on experience with monitoring tools such as Grafana, New Relic, and App Dynamics. Self-motivated, autonomous, detail oriented, passionate about delivering high quality services. Good general understanding of Retail Media platforms and products.