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Technical Support Engineer

1 - 6 years

5 - 6 Lacs

Bengaluru

Posted:23 hours ago| Platform: Naukri logo

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Skills Required

Technical Support LAN Troubleshooting Server Support Desktop Support International Technical Support Network Troubleshooting Technical Process Hardware Support Network Support Troubleshooting

Work Mode

Hybrid

Job Type

Full Time

Job Description

Roles and Responsibilities Provide technical support to customers through phone, email, or chat for hardware, software, network, and LAN issues. Troubleshoot and resolve complex technical problems related to desktop systems, laptops, printers, routers, switches, firewalls, antivirus software, and other peripherals. Collaborate with internal teams to identify root causes of recurring issues and implement solutions. Document customer interactions using CRM tools to track tickets and escalate critical cases when necessary. Stay up-to-date with product knowledge base articles to provide accurate information to customers.

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Renewable Energy

Eco City

50 Employees

72 Jobs

    Key People

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    CEO

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    CTO

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