Technical Support Engineer (IFPD/LED/LCD)

The Job -To Provide Customer Care and Technical Support for AV, IT, IPFD, Display, PC, LED TV etc. in Warranty, Installation and other services

Location: US Complex, Adjacent to Jasola Apollo Metro Station, Main Mathura Road, New Delhi

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Background to the Role

One of our Business Division specializes in Installation, Warranty and Post-warranty Services for IT / OA, AV products (including Interactive Large Format Displays, Kiosks, Digital Signages, LED Televisions, Projection Systems, Conference Room Solutions etc.)

Customer Support Engineers

The Roles and Responsibilities:

• Your primary role will be to support Customers, Field Technicians and be a bridge between the Customer, Distributor / Systems Integrator, Client, Company and other stakeholders to deliver services within the SLAs. The services may be Installation, Demo, Training, Warranty Services, Post-warranty Repairs etc.
• The role will start from Call Login to final closure including identifying hardware and software issues and troubleshoot technical issues as may be there
• You will also be responsible for Evaluation and prioritization of customer support cases so as to Maintaining the SLA with the customer for long term engagement
• You will also resolve the issues or give inputs on the alternate methods of solving the issue
• The role may also require travelling outside the country for delivery of field services including Onsite Installations / Repairs as well as for technical training at Client locations in or outside the country.
• The work situations will be under pressure with tight timelines and achieving service performances meeting or exceeding client expectations.

Desired Candidate Profile:

• Having a minimum of 3 years of experience exclusively in the Installation and Field Repair Services of IT / OA and AV products in a highly professional environment
• Should be technically strong to troubleshoot breakdowns and provide preventive maintenance services remotely as well at customer sites.
• Flexible to travel anywhere in India and abroad in case of any project requirement.
• Has excellent communications skills in English including with international clients
• Must have a Valid passport.

Other Notes: ·

Education: Ideally an Electronics Engineering Graduate or a Diploma Holder

Experience: Minimum 3 years of similar experience with proven performances

Working Hours:

Office hours are 9AM to 6PM, Monday to Saturday; extended working hours may be required 

About us:

We, Infinity Assurance Solutions, Private Limited (https://www.infinityassurance.com; https://www.infyshield.com; https://www.infyvault.com); a New Delhi-based portfolio company of Indian Angel Network, Aegis Centre for Entrepreneurship, Artha Venture Fund, and other marquee industry veterans.

We specialize in Warranty Service Administration, Extended Warranty, Accidental Damage Protection and various other service products for wide range of Mobile Phones, Home Appliances, Consumer Electronics, AV Solutions, Classroom / Conference-room Solutions, Kitchen Appliances, IT, Office automation, Personal Gadgets etc.

Incorporated in January 2014; as a debt-free, operationally profitable with positive net retained earnings, we have grown rapidly. Going forward, we are looking to grow multi-fold with newer areas of business expansion

Our success is attributed to a very agile and technologically driven unique service delivery model, loyal long-term clients, in-house application, and lean organization structure