Technical Support Engineer

Job Summary:

We are seeking a proactive and customer-focused Technical Support Engineer to join our support team. The ideal candidate will be responsible for diagnosing and resolving technical issues, providing timely solutions to customers, and ensuring high levels of customer satisfaction.

Key Responsibilities:

• Respond to customer queries via phone, email, chat, or ticketing systems.
• Troubleshoot hardware, software, and network-related issues.
• Identify root causes and provide permanent fixes or workarounds.
• Escalate complex issues to Tier 2/3 teams or development engineers.
• Maintain detailed documentation of support interactions and solutions.
• Collaborate with internal teams (QA, Development, Product) to address recurring issues.
• Guide customers through product features and functionality.
• Ensure adherence to service-level agreements (SLAs).
• Participate in knowledge base creation and maintenance.
• Provide remote desktop support as needed.

Required Skills & Qualifications:

• Bachelor’s degree in Computer Science, IT, or related field.
• Proven experience in a technical support or help desk role.
• Strong understanding of operating systems (Windows/Linux/Mac).
• Familiarity with networking concepts (TCP/IP, DNS, DHCP).
• Knowledge of troubleshooting tools (ping, tracert, Wireshark).
• Excellent communication and interpersonal skills.
• Ability to multitask and manage time effectively.
• Strong problem-solving and analytical skills.

Job Type: Full-time

Pay: ₹10,142.76 - ₹30,385.79 per month

Experience:

• Technical support: 1 year (Preferred)
• Customer support: 1 year (Preferred)

Work Location: In person

Expected Start Date: 10/08/2025