Experience
: 2.00 + years
Salary
: Confidential (based on experience)
Shift
: (GMT+05:30) Asia/Kolkata (IST)
Opportunity Type
: Hybrid (Pune)
Placement Type
: Full time Permanent Position
(*Note: This is a requirement for one of Uplers' client - Perforce Software)What do you need for this opportunity?Must have skills required:C++, Customer Service, DebuggingPerforce Software is Looking for:
Role – Technical Support Engineer, Components and JRebelLocation – Pune, IndiaPerforce Software powers innovation at an unrivaled scale. Our solutions drive quality, security, compliance, collaboration, and speed across the technology lifecycle. We bring deep domain and vertical expertise to every customer, so nothing stands in the way of success.Our global footprint spans more than 80 countries and includes over 75% of the Fortune 100. Perforce delivers solutions for even the toughest DevOps challenges and is trusted by the world’s top brands and notable market leaders, such as Adobe, Apple, Bank of America, Electronic Arts, Intuit, Marriott, NASA, Nvidia, Pixar, Qualcomm, Salesforce.com , Samsung, and SAP.
Position Summary:
Perforce is seeking a Technical Support Engineer to join our Components and JRebel team, responsible for providing support and services on several products technologies in our suite of offerings. This position will work closely with members from Support, Software Development, and Professional Services to assist in resolving a wide variety of customer issues. You would be responsible for providing dependable and timely assistance to our customers. The ideal candidate is expected to be self-motivated, proactive, results-oriented and able to provide a high level of customer satisfaction through the delivery of world-class technical support services.JRebel enables Developers to create better applications by skipping rebuilds and redeploys during Java development -- while maintaining application state. This allows developers to see how code changes affect their application in real time.Responsibilities:Interact with end users on technical problemsTier 1 and 2 support for JRebel and Components products.Create and set up test environments.Troubleshoot and replicate issues reported by customers.Drive resolution of those problems, which include:Technical Issues.Questions around the components or tool usage.Questions around best practices.Research, understand, and advocate Perforce software.Research, document and escalate tickets following the team’s processes and procedures.Drive early resolution of issues.Maintain a positive attitude – Support engineers are required to be respectful, fair, gracious and knowledgeable.Be a part of the on-call rotation.Advocating for the customer (prioritizing cases, bugs and FRs) Translating customer-speak and use cases to Perforce-speakIdentify customer concerns or requests for improvement and escalate appropriately
Requirements:
Bachelor’s Degree in Computer Science or similar or relevant work experience3+ years of experience in similar field and/or Technical Support experienceHigh organization ability: able to work and follow processes by instructions and methodsVery strong communication (oral and written), interpersonal and presentation skillsHands-on experience with Java. Familiarity with C++ would be a plus.Experience with Eclipse, Netbeans, or other Java IDEs is desirableFamiliarity with web-servers like tomcat, GlassFish or WildFly is desirableFamiliarity with configuration of productsFamiliarity with cloud environments or docker would be a plusKnowledge of software development languages, tools, processes, and methodologiesKnowledge of Linux & Windows operating systemsAbility to convey empathy when interacting with customersKnowledge of the software development pipelineExcellent communication skills with at least some customer facing experienceExcellent problem solving skillsExperience with Salesforce and Jira is desirableThe role is based in the Perforce office in central Pune (hybrid approach - 3 days a week)Experience working with a geographically dispersed virtual team. Working hours are to be defined based on business requirements, no travel is required
How to apply for this opportunity?
- Step 1: Click On Apply! And Register or Login on our portal.
- Step 2: Complete the Screening Form & Upload updated Resume
- Step 3: Increase your chances to get shortlisted & meet the client for the Interview!
About Uplers:
Our goal is to make hiring reliable, simple, and fast. Our role will be to help all our talents find and apply for relevant contractual onsite opportunities and progress in their career. We will support any grievances or challenges you may face during the engagement.(Note: There are many more opportunities apart from this on the portal. Depending on the assessments you clear, you can apply for them as well).So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you!
