Technical Support Consultant

DIN Engineering Services (DIN)

2 - 6 years

5 - 6 Lacs

noida

Posted:3 days ago| Platform:

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Skills Required

upselling international technical support os troubleshooting hardware support mac support b2b technical support windows troubleshooting networking skills software support

Work Mode

Hybrid

Job Type

Full Time

Job Description

Job Description-

Requirements:

Excellent communication (Spoken & Written).
Good Customer Service Skills-High patience and pacifying skill to handle difficult customers.
Excellent Customer Service Skills + ability to handle and resolve escalated customer issues
Experience in troubleshooting software on Windows and /or Mac operating systems
Experience working in a team environment, managing a diverse workload
Must be a Graduate (full time)
Cultural awareness - conversational English
Proficient knowledge of Windows, MAC OS, and general desktop support issues & configurations
Proficiency in troubleshooting & using diagnostic tools & utilities Ex: Msconfig, Task Manager, Event Viewer, fundamentals of networking technologies, basic internet connectivity and browser troubleshooting for wireless and wired connection.
General cultural awareness, particularly for agents who are supporting customers in a region other than the one they are in (e.g. ability to detect & understand different regional accents, general knowledge of what the capital of the country is, the main cities or regions etc. to avoid having to make spelling requests to customers).
Uses professional concepts; apply company policies and procedures to resolve a variety of issues.
Ability to derive business intelligence from customer dashboards and product utilization metrics to enable targeted electronic client communications to cultivate future opportunities to expand clients' s
Interested candidates can contact on below mentioned details-
mansi.sa@dinllp.com OR on 8368864718

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