Technical Support Consultant

Altera Digital Health

3 - 5 years

6 - 10 Lacs

pune

Posted:5 days ago| Platform:

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Skills Required

iis written communication technical troubleshooting windows server communication skills sql

Work Mode

Work from Office

Job Type

Full Time

Job Description

The primary responsibilities include, and not limited to
Provide software application support to hospital IT staff via remote administration technologies
Interact with International customers to help troubleshoot and resolve highly complex software problems
Track and document inbound requests and ensure proper case documentation following standard operating procedures and meeting SLAs
Educate clients on application functionality
Explain software errors, and convey feedback to product development staff
Position will require participation in after-hours and on-call support on weekends
Ability to work independently in a challenging environment
Location Pune
A successful candidate would possess the following qualities Strong desire and determination to resolve complex issues You want to know, in detail, why an application is doing what it is doing
Solid analytical, research, and trouble-shooting skills
Your solutions are evidence based, not guesswork
Excellent communication skills
You must be able to clearly communicate to our English-speaking customer base Strong verbal and written communication (in English) and interpersonal skills
Exposure to interaction with international clients
Understanding and recognizing the impact of the issues in relation to patient safety
If our software isn't working, patients are impacted
Organized and attention to detail
The smallest character out of place can bring down a system
Self-driven, and a fast-learner for a fast paced environment
Our software suites are massive, the databases expansive, and when you start, you will know little and need to learn quickly
3-5 years of experience with a demonstrated competence in functional or technical troubleshooting
You must be curious and driven to solve problems
Bachelor's Degree in Computer Science/IT, or health care related field, or equivalent experience
Hands on SQL skills, should be able to write and read basic SQL Objects queries, stored procedure, trigger etc Basic understanding of Windows Server concepts, Internet Information Services (IIS)
Good to Have
Exposure to HealthCare related applications (preferably Sunrise), HIT terminology, patient care environments
Working Arrangements
Flexible policy allowing employees to work from home and/or offices
Able and willing to work in 24*7 shifts, after-hours, on-call and/or holidays
Travel requirements
May be required to travel to customer sites or conferences

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